Head of Customer Engineering, SLED Midwest, Public Sector

Google; Cambridge (MA); On-site; USD 192,000 - 267,000; Full time

Job summary

Google Cloud Platform is seeking a Head of Customer Engineering for the State, Local, and Education (SLED) Midwest region. Lead a Customer Engineering team and a manager, guiding trusted technical advice to accelerate workload migration.

Focus on resolving impediments and strengthening technical relationships for government and educational customers. US pay range listed; individual pay depends on skills, experience, and education.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud architecture in a customer-facing role.
• 3 years of experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
• 1 year of experience managing managers.
• Ability to travel up to 50% of the time, as required.

Responsibilities

• Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals.
• Foster partnerships with key customers across the book of business and provide leadership related to cloud, transformation, and relevant industry trends.
• Partner with Google Cloud sales leadership to define technical go-to-market strategies and execution plans for the team's book of business.
• Balance technical leadership with operational excellence, lead workload and opportunity review meetings, and provide insight into how to achieve a technical agreement and migration strategy while working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, our partners, and the team to resolve technical roadblocks, including capacity needs, constraints, and product issues affecting customer satisfaction.

Skills

Cloud architecture

Team leadership

Managing managers

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Must be a US Citizen to meet customer and compliance requirements, including potential access to classified information.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; Cambridge, MA, USA; New York, NY, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud architecture in a customer-facing role.
• 3 years of experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
• 1 year of experience managing managers.
• Ability to travel up to 50% of the time, as required.

Preferred qualifications

• 5 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
• 2 years of experience using generative AI products.
• Experience with product and solution life-cycles, building tools, architecting and developing deployments, including data platforms, ML platforms, AI infrastructure and generative AI to support customer missions.
• Experience presenting to technical stakeholders and executive leaders, including delivering messages to audiences, asking tactical questions, and leading business opportunities.

About The Job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Head of Customer Engineering for the State, Local, and Education (SLED) Midwest region, you will lead a Customer Engineering team and their manager. You will utilize a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration, remove technical impediments, and own technical relationships.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits

Responsibilities

• Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals.
• Foster partnerships with key customers across the book of business and provide leadership related to cloud, transformation, and relevant industry trends.
• Partner with Google Cloud sales leadership to define technical go-to-market strategies and execution plans for the team's book of business.
• Balance technical leadership with operational excellence, lead workload and opportunity review meetings, and provide insight into how to achieve a technical agreement and migration strategy while working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, our partners, and the team to resolve technical roadblocks, including capacity needs, constraints, and product issues affecting customer satisfaction.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.