Head of Crisis Management, North America

New Jersey Staffing; Nutley (NJ); On-site; USD 156,000 - 234,000; Full time

Job summary

A staffing agency is seeking a Head Of Crisis Management for its North America operations in Nutley, NJ. This role focuses on enhancing crisis readiness and incident management capabilities. Key responsibilities include leading strategy, preparing for crises, and driving resilience activities. Candidates should have at least 4 years in crisis management, a relevant bachelor's degree, and proven experience in high-pressure environments. The compensation ranges from $156,000 to $234,000, with additional benefits and performance-based incentives.

Benefits

Medical, prescription, dental, vision insurance

Paid parental leave

Tuition reimbursement

401(k) plan

Employee Assistance Program

Qualifications

• 4+ years of Crisis Management and Risk Management experience required.
• Proven track record on managing critical events and high-pressure situations.
• Fluency in English, Spanish proficiency preferred.

Responsibilities

• Lead strategic direction and execution of crisis management capabilities.
• Act as incident commander during critical crises.
• Monitor and report KPIs to assess crisis readiness.

Skills

Crisis Management

Risk Management

Supply Chain Management

Data Analytics

Education

Bachelor's degree in relevant discipline

Master's preferred

Tools

MS Teams

Power BI

Job description

Head Of Crisis Management, North America

Location : Nutley, NJ

The Head Of Crisis Management, North America's mission is to help protect and safeguard Reckitt's operations by strengthening its crisis readiness and preparedness from within. As Head Of Crisis Management, North America, you will be responsible for leading the strategic direction, governance, and execution of crisis and incident management capabilities for Reckitt's North America operations. This includes preparing for, responding to, and recovering from crises that have the potential to significantly impact people, products, supply chains, assets, and reputation across multiple markets. You will serve as a key advisor to leadership, driving resilience activities and ensuring Reckitt is prepared for transboundary and high-impact disruptions. You will report to the Global Crisis Management Director and will work closely with global, area, and local sites to enhance the agility and robustness of Reckitt's operations.

Your responsibilities include :

• Strategic Issues & Crisis Management
• Lead and support the management of critical events and crisis management efforts across all brands
• Supports local leadership teams in mitigating issues and managing incidents on a need basis
• Engage with regional and area executives to ensure region-specific needs are met and risk mitigation strategies are in place
• Act as the primary point of contact to all critical events in the operational time zone
• Crisis Preparedness & Scenario Planning
• Develop and deploy training curriculum on crisis management, scenario planning and workshops
• Identify and prepare for high-risk, high-impact events such as but not limited to geopolitical disruptions, cyberattacks, pandemics, climate events, product recalls, and civil unrest
• Benchmarks internal and external best practices for crisis management
• Build and maintain a crisis manager network to standardize plans, trainings, and capabilities
• Real-Time Incident Response
• Act as incident commander during critical high-impact crises, coordinating timely and effective responses
• Provide strategic guidance to executive leadership during active crisis events
• Ensure real-time communication and alignment with internal and external stakeholders, including regulators and media teams
• Stakeholder Engagement & Collaboration
• Build and maintain strong relationships with internal and external stakeholders including regional crisis teams, governments, NGOs, and industry bodies
• Monitoring, Reporting & Continuous Improvement
• Monitor and report KPIs / dashboards to assess crisis readiness and track post-event performance
• Lead post-incident reviews, root-cause analyses, and after-action reporting to drive continuous improvement
• Ensure local sites are aware of priority business risks and have appropriate mitigation plans in place and ready to be executed when needed

This role is not currently sponsoring visas or considering international movement at this time.

The experience we're looking for :

• Minimum of 4+ years of Crisis Management and Risk Management experience required
• Bachelor's degree required in relevant discipline such as Business, Supply Chain, Operations, Engineering or related field (Master's preferred)
• Proven track record on managing critical events and operating in high-pressure situations
• Working knowledge of risk management, supply chain operations, regulatory compliance, or business continuity planning in a corporate setting
• Solid judgment and discretion in dealing with confidential and sensitive issues
• Excellent time management and ability to adapt in a fast-paced work environment
• Strong collaboration in a multi-cultural, multi-functional work environment
• Comfortable to work under pressure, strong track record to manage multiple projects at once and solid priority setting
• Exceptional interpersonal skills and ability to effectively and comfortably interact with all levels of management including executives
• Comfortable working in a matrixed organization and with cross functional teams
• Self-motivated, proactive, and capable of leading teams or working independently
• Proven writing, public speaking and editing skills
• Expert in MS Teams / Power BI and automated Reporting Tools
• Excellent project management skills
• Fluent in English. Spanish proficiency preferred
• Willingness to travel domestically and internationally
• Preferred Certifications : ISO 22301, CBCI, or equivalent

The skills for success include :

• Supply Chain Management
• Business Partnership
• Collaboration and partnership building
• Relationship Management
• Business Accumen
• Productivity management
• Improve business processes
• Advanced Analytics
• Data Analytics
• Logistics Management
• Supply Chain Planning
• Vendor Negotiation
• Contract Negotiation
• Category Management Expertise
• Supply Management
• Procurement

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognize, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve.

US salary ranges USD $156,000.00 - $234,000.00

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.

Reckitt is committed to the full inclusion of all qualified individuals. We recognize that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; color, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.