Head of Community

Gradial; Washington (District of Columbia); On-site; USD 155,000 - 175,000; Full time

Benefits offered by this job

Performance-based annual bonus

Meaningful equity awards

Medical, dental & vision

Fertility & family-planning support

401k plan

Unlimited PTO

Seattle office with gym, sauna & bike"

Free lunch at HQ

AI-driven product experience

Job summary

Gradial in the United States seeks a hands-on Head of Community to build our practitioner community and Frontier CMO Council from the ground up. You’ll define the strategy, launch programs, manage day-to-day operations, and measure success as the community grows.

You’ll partner with Marketing, Customer Success, Sales, and Product to align initiatives with company priorities and drive measurable impact. A fast-moving startup mindset is essential.

Qualifications

• Experience building and growing communities with ownership of enrollment and long-term engagement.
• Track record of creating programs that drive measurable business outcomes, not just audience growth.
• Ability to develop strategy and execute day-to-day work to launch and scale programs.
• Strong program and project management skills to handle multiple initiatives.

Responsibilities

• Define long-term strategy and roadmap for Gradial’s practitioner community and Frontier CMO Council.
• Create engaging programs and campaigns that drive member enrollment and participation.
• Own project management and execution of community initiatives across digital and in-person experiences.
• Manage community platforms and foster meaningful conversations and knowledge sharing.
• Plan regional meetups, executive dinners, customer events, roundtables, and large community experiences.
• Build and scale ambassador programs to encourage advocacy and leadership.
• Foster relationships with practitioners, customers, and executives to create a trusted network.
• Collaborate with Marketing, Customer Success, Sales, and Product to align initiatives with company priorities.
• Define community success metrics and report on growth, engagement, advocacy, and business impact.
• Gather feedback and translate insights into product and program improvements.

Skills

Community building

Program management

Relationship-building

Data-driven decision making

Job description

Gradial is the marketing operations system of work that helps marketers and creatives move from idea to execution faster. Our platform orchestrates across martech stacks, workflows, and people to automate marketing execution, cutting execution time, so marketers focus on the work only humans can do: shaping brands, understanding customers, and creating the work that moves people.

Backed by leading investors, we’re building software that adapts to the user, not the other way around. We move with urgency, operate with ownership, and solve hard problems from first principles. If you want to do ambitious work, take real responsibility, and help define the future of AI-native content operations, you’ll do your best work here.

The Role

Community is a core part of how Gradial will build lasting relationships with customers and marketing leaders. As our Head of Community, you’ll build our community strategy from the ground up and turn it into a program that delivers real value for members and measurable impact for the business.

You’ll own two flagship initiatives. The first is a thriving practitioner community for Creators, Marketers, and Marketing Technologists where members can learn from one another, share best practices, and shape the future of AI-powered marketing. The second is the Frontier CMO Council, an invitation-only community that brings together marketing executives to exchange ideas, build relationships, and influence the next generation of marketing leadership.

This is a hands-on role for someone who enjoys building from zero. You’ll define the strategy, launch programs, manage day-to-day operations, measure success, and continuously improve the member experience as our community grows.

What You’ll Own

• Build and execute the long-term strategy and roadmap for Gradial’s practitioner community and Frontier CMO Council.
• Create engaging programs, campaigns, and experiences that drive member enrollment, participation, and long-term engagement.
• Own the project management and execution of community initiatives across digital and in-person experiences.
• Manage community platforms including Slack while creating opportunities for meaningful conversations and knowledge sharing.
• Plan and deliver regional meetups, executive dinners, customer events, roundtables, and larger community experiences.
• Build and scale champion and ambassador programs that encourage advocacy and community leadership.
• Foster strong relationships with practitioners, customers, and executive members to create an engaged and trusted network.
• Partner closely with Marketing, Customer Success, Sales, and Product to align community initiatives with company priorities.
• Define community success metrics and own reporting across member growth, engagement, advocacy, customer participation, and business impact.
• Continuously gather member feedback and translate insights into improvements for both the community experience and Gradial’s products and programs.

What We Need

• Experience building and growing successful communities with ownership of both member enrollment and long-term engagement.
• A track record of creating community programs that deliver measurable business outcomes, not just audience growth.
• Experience developing community strategies while also executing the day-to-day work required to launch and scale programs.
• Strong program and project management skills with the ability to manage multiple initiatives simultaneously.
• Experience planning and running both virtual and in-person community experiences, from small executive dinners to larger events.
• Excellent communication and relationship-building skills with the ability to engage practitioners, customers, and executive stakeholders.
• A data-driven approach to measuring community health, engagement, and business impact.
• Comfort working in a fast-moving startup environment where you’ll build new programs from scratch and adapt quickly as priorities evolve.
• A collaborative mindset with experience working across Marketing, Product, Sales, and Customer Success.

Nice to Have

• Experience building or scaling industry-leading community programs for B2B SaaS or technology companies.
• Familiarity with AI, marketing technology, or modern marketing workflows.
• Willingness to travel occasionally for customer events, executive programs, conferences, and regional community meetups.

Compensation

The salary range for this position is $155,000 – $175,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications.

What we offer

• Performance-based annual bonus
• Meaningful equity awards
• Medical, dental & vision (fully covered for employees with 75% for dependents)
• Fertility & family-planning support
• 401k plan
• Unlimited PTO
• A beautiful Seattle office with a gym, sauna, and bike parking
• Free lunch three days a week in our HQ
• A front-row seat to building category-defining AI infrastructure

You'll thrive here if you

Learn quickly, actively seek out new challenges, and regularly reconsider “how it’s always been done.”

Want to have real impact with zero bureaucracy.

Have an innate drive for being 1% better than the day before, building towards greatness.

Embrace AI as a core tool for problem-solving, innovation, and scale.

Show customer-obsession (internal or external), high ownership/accountability, and bias for action.

Communicate clearly, directly, with curiosity, and assuming good intentions.

Thrive in fast-paced, hyper-growth environments where building better > maintaining status quo.

AI Literacy & Interviewing Tools

As an AI-first company, we prioritize AI literacy as a core competency in our hiring decisions. We’re excited by candidates who thoughtfully apply AI tools in their work, but during interviews we’re focused on you. This is your opportunity to show how you think, communicate, and solve problems. Over-reliance on AI-generated responses during the interview process (especially when it obscures your own voice) will result in disqualification. We want to understand your unique perspective and how you approach challenges, both with and without AI.

Gradial is dedicated to creating an environment where diverse perspectives are valued and all team members can grow. We offer competitive compensation, equity, flexible work hours, comprehensive benefits, and a collaborative culture focused on learning and impact.