Head of Channel - East

Rhombus Systems; Charlotte (NC); Remote; USD 180,000 - 220,000; Full time

Benefits offered by this job

Equity options

Paid time off

Healthcare coverage

Family leave policy

WFH & workspace supplies

Career growth & professional dev

Dog-friendly office & pet insurance

Job summary

Rhombus Systems is seeking a Head of Channel-East to own the strategy and execution of our US channel organization. You will build and scale partner relationships, recruit distributors, and lead a high‑performing team of channel managers to drive revenue growth.

Collaborate across Sales, Marketing, Channel Operations, and Product to ensure aligned programs, enablement, and strong governance. Expect up to 50% travel and a data‑driven approach to partner optimization.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 8+ years in partner/channel roles with measurable results.
• Proven ability to scale channel programs and lead cross-functional teams.

Responsibilities

• Develop and execute channel strategy for East US geography and partners.
• Identify and recruit new channel partners in target geographies and verticals.
• Establish and track channel KPIs, pipeline, revenue, and partner productivity.
• Maintain executive relationships with distributors and regional partners.
• Collaborate with Sales, Marketing, Channel Ops, Engineering, and Product.
• Coach and develop a high‑performing team of channel managers.

Skills

Channel management

Partner relationships

Sales leadership

Strategic planning

Negotiation

Communication

Salesforce

MS Office

Education

BA/BS or equivalent

Tools

Salesforce

PRM tools

MS Office

Job description

Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in the world.

Rhombus was created by industry veterans and is also backed by incredible investors who believe in transforming the world of physical security with enterprise-grade technology that's accessible to any organization.

Who You Are

As the Head of Channel-East, you will own the strategy and execution of Rhombus' channel organization. You'llbe responsible forcontinuing to build and scale our channel business by developing strong relationships with key partners, expanding our partner ecosystem, and building a repeatable channel motion that drives meaningful revenue growth. You'lllead and develop a high performing channel managers whileremaininghands‑on with strategic partners, key opportunities, and the initiatives that will take our channel organization to the next level.

You'll work closely with Sales, Marketing, Channel Operations, Channel Marketing, Product and other cross-functional teams to ensure our channel strategy is aligned with broader company goals and that our partners have the resources, enablement, and support needed to succeed.

What You'll Do

Channel Strategy & Partner Development

• Identifyand recruit new channel partners in target geographies and verticals to expand market coverage
• Establish and track channel KPIs, pipeline, revenue performance, partner productivity, and other metrics to measure the health and growth of the channel business.
• Maintain executive‑level business relationships and serve as the primary point of contact for distributors and key regional partners, negotiating agreements and resolving conflict
• Work closely with sales, marketing, operations, engineering, product, and support to align channel efforts with company goals
• Bring a data‑driven approach to prioritizing partners, investments, and growth opportunities.
• Identify gaps in our channel programs and continuously improve processes, incentives, and partner engagement.

Revenue Ownership

• Responsible for all aspects of the overall company relationship with distribution and partners including revenue growth, new logoacquisitionand business partner management
• Own and overachieve team revenue targets for total partner revenue going through channel partners as well as partner sourced net new logo opportunities and revenue
• Work closely with field & channel & sales teams to drive net new logo acquisition, upsell and cross‑sell via distribution and channel partners

Team & Reporting

• Coach and develop a high performing team of channel account managers
• Report channel performance and KPIs
• Conduct performance and talent reviews for channel managers

Operational Coordination

• Partner with Legal to draft and negotiate distributor and partner agreements
• Work with Supply Chain and Operations to align channel demand and partner program changes
• Collaborate with Channel Account Managers to manage distributor related matters

Partner Enablement

• Develop knowledge of distribution partner priorities, industry trends, and landscape, Rhombus’ priorities, and Rhombus’ Technology and communicate value of the portfolios and solutions to better differentiate Rhombus from competitors
• Work with partner marketing to produce channel‑ready collateral, one pagers, toolkits, case studies, demand generation initiatives and incentive programs to increase partner recruitment and enablement
• Onboard and conduct periodic sales/product training for new and existing distributors and partners
• Ensure partners are equipped to handle warranty claims, RMAs and technical support tiering

What You'll Bring

• BA/BS or equivalent relevant experience
• 8+ years of partner/channel experience, preferably in physical security, with proven track record and results
• Proven track record of scaling an existing channel business and driving revenue through partners
• Experience managing and developing high‑performing sales or channel teams
• Self‑sufficient and always looking for ways to improve and recommend new, scalable approaches
• Player/Coach mentality — you’re comfortable setting the strategy while rolling up your sleeves to make it happen
• Strong team player with demonstrated ability to develop cross‑functional relationships
• Ability to work in a fast‑paced environment with minimal supervision, balance multiple priorities, and achieve deadlines
• Effective relationship building, analytical, and problem‑solving skills, with the ability to influence internal and external stakeholders
• Strong communication, selling, and negotiation skills
• Experience using Salesforce, PRM tools and MS Office

What Sets You Apart

• Experience launching channel programs in new international markets, including navigating import/export and regional certification requirements
• Experience in physical security, SaaS, technology, or a related industry
• Prior experience scaling a channel team

Location

This is a remote position open to candidates based in the U.S.Candidates located in the Eastern Time Zone (EST) are preferred.

Travel

Candidates can expect up to 50% overnight travel as needed for this role.

Estimated Annual Pay Range (Base + OTE)

$180,000 – $220,000

Additional forms of compensation, depending on the role, include uncapped commission, sales incentives, discretionary bonuses, and equity in the company. Individual pay is determined based on the candidate's primary work/hiring location and additional factors, such as skills and experience, and relevant education, certifications, or training. Further details about compensation for the role can be discussed during the interview process.

What We Offer

• Competitive Salary & Equity Options
• Flexible Schedule & Paid‑Time Off
• Excellent Healthcare Coverage
• Generous Family Leave Policy
• WFH & Workspace Supplies
• Career Growth & Professional Development
• Dog‑Friendly Office & Pet Insurance

What We Value

Customers Come First: We’re obsessed with improving our users' lives and constantly question how we can improve upon what already exists.

One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best.

Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact.

Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right.

Rhombus is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization.

Build a Safer Future with Us!