Head of Business Transformation

Farmers Group Inc.; Northern (KY); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Bonus

401(k)

Medical

Vision

Health Savings and Flexible Spending

Job summary

Farmers Group Inc. seeks a Head of Business Transformation to drive strategic initiatives across the Agent Experience and core business lines. You will set project direction, manage milestones, and enable collaboration with IT, Distribution, Product, Finance, Actuarial, Underwriting and Service Ops to deliver measurable outcomes.

A bachelor’s degree with 15+ years in transformation within P&C distribution is required, with the ability to balance business needs and technology modernization.

Qualifications

• Bachelor’s degree and/or 15+ years of experience in business transformation.
• Experience within a P&C distribution organization.
• Proven ability to apply modern KPIs to critical business objectives.

Responsibilities

• Lead strategic initiatives with emphasis on Agent Experience and measurable impact.
• Collaborate with IT, Distribution, Product, Finance, Actuarial, Underwriting, Service Ops and other units.
• Set project direction, milestones, and report progress to the Steering Committee.

Skills

Strategic leadership

Collaboration

Education

Bachelor’s degree

Job description

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Head of Business Transformation

36313

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head‑on, learn from every experience and measure our impact on the customers who trust us.

Join an award‑winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

The Head of Business Transformation uses its enterprise experience to drive superior results in our most critical initiatives. This role centers on value creation within any and all lines of business, departments, and functions as the catalyst to drive business outcomes.

Essential Job Functions

As part of the broader Strategy and Execution Team, this Head of Business Transformation will start by focusing specifically on the transformation of our Agent Experience and maximizing their opportunities for meaningful growth. Understanding the behaviors and tactics of an exclusive agent is critical to ideation of new solutions that can change the way we do business.

The Head of Business Transformation will be responsible to:

• Act as the primary strategic business leader of projects, ensuring fully documented scope, and key milestones.
• Enable full collaboration with all project stakeholders and participants, ensuring successful completion of project responsibilities.
• Work directly with senior organizational leaders to establish Personal Lines business project direction, progress and success. Interact and report out to the project Steering Committee on a scheduled basis.

Critical Functions

• Lead the Agency Experience, sales process economics, agent panels and agency visits across the enterprise projects to drive sustainable profitability through the execution of strategic initiatives. Critical role of ensuring agent experience is appropriately treated as a crucial component of Strategic Initiatives and is represented and considered in our work.
• Understand the agency owner/entrepreneurialmindset; driving difficult conversations, understanding & communicating tradeoffs, has deep knowledge/ experience in all critical areas of Insurance(distribution, product, ops, IT, claims) to ask the right questions and bring forward any inefficiencies/inconsistencies.
• Lead value-stream / product-oriented delivery, ensure backlog aligns to business outcomes. Deliver top AX initiatives with measurable adoption and impact.
• Collaborate with key stakeholders across the enterprise toprioritize, understand strategic trade-offs and deliver an enterprise plan for delivery.
• Introduce strategic leadership and oversight within a collaborative relationship between all pertinent business units, including IT, Distribution, Product, Finance, Actuarial, Underwriting, Service Ops, Claims. Must be able to fully understand and balance business and system needs, chart course for successful modernization, while balancing IT requirement and cost.

Education and Experience Requirements

• Bachelor’s degree and/or 15+ years of experience.
• An illustrated history of applying modern KPIs and measures to critical business objectives.
• Must bring experience within a P&C distribution organization.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.