Head of Business Operations

Electronic Arts; California; Sur place; USD 183 000 - 276 000; Plein temps

Résumé du poste

EA is seeking a Head of Business Operations in California to drive planning, OKRs, and performance management for a fast-moving, tech-forward consumer platform. You will forecast outcomes, build KPI systems, and prepare executive materials while partnering with engineering, research, and product leaders.

You will combine strategic and financial rigor with a deep understanding of AI-native tools, working with leaders across product and business functions to turn priorities into execution.

Qualifications

• 8+ years in business operations, strategy & operations, product operations, or program leadership in scaled consumer platforms.
• 3+ years of leading teams.
• Strong analytical, executive communication, and cross-functional leadership skills.
• Experience across technical and business domains, translating between product, engineering, and commercial priorities.
• Proven ability to execute in fast-moving environments with multiple stakeholders across different geographies.
• Familiarity with technically complex consumer products or ecosystems.
• English. Mandarin also preferred.

Responsabilités

• Own planning and operations: Translate priorities into integrated plans, timelines, and measurable outcomes.
• Run operating cadence: Lead OKRs, business reviews, and milestone tracking.
• Drive performance management: Build KPI systems, forecasting models, and risk identification.
• Support strategic decision-making: Prioritize investments and translate inputs into execution plans.
• Develop executive materials: Create data-driven recommendations and progress updates.
• Bring external perspective: Monitor market trends and translate insights into strategy.
• Ensure organizational rigor: Align on governance, resourcing, and vendor management.

Connaissances

Analytical skills

Executive communication

Cross-functional leadership

Strategy & operations

Team leadership

Description du poste

At EA, we believe games are powerful because they bring together multiple ways people engage: play, watch, create, and connect. And increasingly, the biggest entertainment platforms aren't just places to consume content — they're places where communities build.

Creator-made content is already a proven part of EA's history — from community creation tools in Battlefield to The Gallery in The Sims 4. We believe new creative technologies and tools will expand how players engage with and contribute to our experiences, supported by thoughtful product design, safety systems, and global reach. Our focus is on enabling more players to participate in creative expression by making creation easier, safer, and more rewarding.

We're looking for a Head of Business Operations to report to the business unit leader and build the operating cadence that turns priorities into execution. You will own planning and OKRs, performance management, forecasting and unit economics, resource planning, and executive decision materials.

This is not a traditional Business Operations role. You will combine strategic and financial rigor with technical fluency in AI-native tools and platforms, and work closely with engineers, researchers, and product leaders.

Key Responsibilities:

• Own planning and operations: Translate priorities into integrated plans, timelines, and measurable outcomes; drive alignment and clear trade-offs across initiatives.

• Run operating cadence: Lead OKRs, business reviews, and milestone tracking to ensure ownership, decision velocity, and execution.

• Drive performance management: Build and maintain KPI systems across product, business, and operations; develop forecasting models and identify risks early.

• Support strategic decision-making: Partner with leaders to prioritize investments, resolve dependencies, and translate complex inputs into execution plans.

• Develop executive materials: Create clear, data-driven recommendations, including investment cases, prioritization frameworks, and progress updates.

• Bring external perspective: Monitor market, platform, and ecosystem trends and translate insights into implications for strategy and execution.

• Ensure organizational rigor: Partner on organizational design, resourcing, and governance (e.g., RACI, vendor management, compliance considerations).

Requirements:

• 8+ years in business operations, strategy & operations, product operations, or program leadership in scaled consumer platforms.

• 3+ years of leading teams.

• Strong analytical, executive communication, and cross-functional leadership skills.

• Experience across technical and business domains, translating between product, engineering, and commercial priorities.

• Proven ability to execute in fast-moving environments with multiple stakeholders across different geographies.

• Familiarity with technically complex consumer products or ecosystems.

• English. Mandarin also preferred.

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

• * British Columbia (depending on location e.g. Vancouver vs. Victoria) *$160,700 - $224,700 CAD
• * California (depending on location e.g. Los Angeles vs. San Francisco) *$182,600 - $276,300 USD

Pay is just one part of the overall compensation at EA.

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.

For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.