Head of Applied AI Engineering

OpenLoop Health; Oregon; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

FSA/HSA

Flexible PTO

401(k) + Company Match

Life Insurance

Pet insurance

Job summary

OpenLoop Health is seeking a Senior Engineering Manager to lead our Applied AI Engineers building and operating LLM-based agents used across clinical and operational workflows. You will shape architecture, drive production readiness, and ensure safe, scalable AI systems handling PHI data.

You will recruit and mentor senior engineers, set quality standards, and collaborate with product and security teams to deliver reliable AI capabilities that improve patient care while maintaining robust

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 10+ years of software engineering experience, including 3+ years managing engineers directly.
• Production LLM experience leading or building LLM-based systems.
• Senior team leadership experience with engineers at Senior/Staff levels.
• Hands-on understanding of agent runtimes, retrieval and observability to review designs.
• Experience enforcing evaluation rigor with data-driven metrics.
• Strong grounding in production engineering across testing, APIs, deployment and on-call.
• Experience handling sensitive data with a security-first mindset (PHI).
• Comfort building in a greenfield space and clear communication with technical and non-technical partners.

Responsibilities

• Build and lead the Applied AI team of Senior, Staff and Senior Staff engineers.
• Oversee delivery of production AI agents and assistants from scoping to launch and operation.
• Set and enforce architecture standards for agent runtime, retrieval, observability and model access.
• Make evaluation sets, regression tests and AI-graded evals a core shipping requirement.
• Own operational health of AI systems including on-call, incident response and spend by use case.
• Partner with Security/Compliance to meet HIPAA requirements and protect PHI data.
• Prioritize workflows with product/ops to determine where agents can automate or require human handoff.
• Explain AI capabilities and risks clearly to product, operations, clinical and exec stakeholders.
• Run planning and delivery rituals to keep a senior team shipping fast without burnout.

Skills

Software engineering

People management

LLM production systems

System architecture

Evaluation & testing

Security & privacy

Cross-functional leadership

Cloud fundamentals

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

Observability

Job description

OpenLoop Health is seeking a Senior Engineering Manager to lead our Applied AI Engineers building and operating LLM-based agents used across clinical and operational workflows. You will shape architecture, drive production readiness, and ensure safe, scalable AI systems handling PHI data.

You will recruit and mentor senior engineers, set quality standards, and collaborate with product and security teams to deliver reliable AI capabilities that improve patient care while maintaining robust