Head of Account Management

Talent Octopusventures; Houston (TX); On-site; USD 99,000 - 183,000; Full time

Benefits offered by this job

Competitive base salary plusCommission

Healthcare benefits

401K match up to 5%

Learning & coaching culture

Career growth opportunities

Job summary

ICIS seeks a Head of Account Management for the West/Mid-West region to fuel growth across a regional portfolio of strategic accounts and elevate customer satisfaction.

You will lead a high-performing team, build senior client relationships, and partner with Sales, Marketing, Product, Strategy and Content to deliver value and strategic insights across the region.

Qualifications

• Significant experience in commercial execution with large customers in Chemical and Energy markets.
• Proven track record of driving growth to exceed objectives in complex organizations.
• Ability to foster cross-functional collaboration and teamwork.
• Strong experience creating sales strategies to maximise go-to-market resource and execute against market opportunity.
• Experience building comprehensive territory plans with growth opportunities and risks.
• Proven capability in C-level commercial negotiations.
• Dedicated to delivering world-class customer experience.
• Proven success in leading value-based, customer-centric buying processes and achieving financial goals.
• Experience identifying, hiring and developing top-performing talent and managing under performance.
• Commitment to diversity and proactive talent succession planning.

Responsibilities

• Exceeding financial and wider business objectives.
• Creating a high-performance sales culture that differentiates ICIS via commercial excellence.
• Capturing market share and delivering customer value.
• Leading, developing, inspiring and motivating your team to meet objectives.
• Allocating resources to maximize impact of market strategy.
• Increasing customer and employee satisfaction, engagement, loyalty, and revenue.
• Developing deep understanding of customer workflows, market trends, opportunities and threats.

Skills

Commercial leadership

Strategic sales planning

Cross-functional collaboration

C-level negotiations

Talent development

Diversity & succession planning

Team leadership

Value-based buying

Talent hiring & development

Customer experience

Job description

Head of Account Management - West/Mid-West Region

About the Business

At ICIS, our mission is to optimize the world’s resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. https://www.icis.com/explore

About our Team

Our teams are fueled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all – we're creative problem solvers with an entrepreneurial spirit.

About the Role

Your primary role will be to fuel the commercial growth and boost customer satisfaction across an established account base. You will be responsible for a team that manages various customer types and includes some of our largest and most strategic accounts. You will be responsible for the continued development and support of your team, and you will create senior, strategic relationships within your region to further enhance client satisfaction and overall partnership. You will be pivotal in supporting ICIS’ strategic priorities, working alongside global cross-functional teams including Business Solution, Marketing, Product, Strategy, Consulting and Content.

Responsibilities

• Exceeding financial and wider business objectives.
• Creating a high-performance sales culture that will differentiate ICIS via commercial excellence.
• Capturing market share and delivering customer value.
• Leading, developing, inspiring and motivating your team to deliver against business and team objectives.
• Applying resources into areas of best impact to execute on market strategy.
• Increasing both customer and employee satisfaction, engagement, mission impact, loyalty, innovation and revenue.
• Developing a deep understanding of customer workflow, market trends, opportunity and threats.

Qualifications

• Significant experience in commercial execution with large customers in the Chemical and Energy markets.
• Proven track record of driving growth to exceed financial and other business objectives in complex customer organizations.
• Ability to foster collaborative environments that capitalize on cross-functional communication and teamwork.
• Strong experience in creating and developing sales strategies to maximize go-to-market resource and execute against market opportunity.
• Past experience of building comprehensive territory plans with growth opportunities and risks.
• Demonstrate extensive experience of C level commercial negotiations.
• Be passionate about a world-class customer experience.
• Proven track record of leading teams in value-based customer-centric buying methodologies and exceeding objectives and financial goals.
• Proven ability to identify, hire and develop high performing talent and managing under performance.
• Ability to champion diversity and representation, as well as leading proactive succession planning and talent management to improve customer outcomes.

What we offer

• Competitive salary + Commission
• Benefits Package including generous holiday and healthcare.
• 401K match up to 5%
• An opportunity to contribute in a highly collaborative culture of high performance and success with colleagues who want to learn, succeed, and overachieve.
• A significant coaching and learning culture that encourages a try, fail, learn and win approach with 2 hours dedicated self-learning time each week
• Talent Development in place to support career growth within the company

U.S. National Base Pay Range: $98,500 - $183,000. Total Target Cash Range: $151,700 - $281,500. Geographic differentials may apply in some locations to better reflect local market rates.

Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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