Head Golf Professional

Make Golf Your Career; Chandler (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

KemperSports Management seeks a Head Golf Professional to lead golf shop and outside services, drive guest satisfaction, and achieve financial goals. You will oversee staffing, tee times, and golf-related programs, ensuring high service standards across the operation.

Responsibilities include budget management, event planning, and collaboration with golf associations to host tournaments and programs. Strong leadership and communication are essential for success in a dynamic club environment.

Qualifications

• BA/BS degree preferred but not required.
• PGA Class A credentials preferred but not required.

Responsibilities

• Implement operating policies for golf shop and outside services.
• Plan and schedule department work duties and monitor performance.
• Oversee daily operations: opening/closing, cash flow, customer service and display upkeep.
• Assist with financial forecasts and budget variance analysis.
• Design and implement sales incentive programs for staff.
• Schedule tee times and handle guest inquiries and complaints.
• Coordinate with golf associations to schedule tournaments and events.

Skills

Leadership

Customer service

Communication skills

Problem solving

Education

BA/BS degree

PGA Class A credentials preferred

Tools

EZSuite

EZTeePro

Golf Cart GPS

Job description

Overview

Located in downtown Chandler, San Marcos first opened in 1913 and is the first grass golf course in Arizona. In stark contrast to desert target golf courses, San Marcos is a par-72, 6,661-yard parkland style course featuring 100-year old tree lined fairways, sparkling water features and a resort setting that is enjoyable for golfers of all ability levels..

Operated by KemperSports, San Marcos is renowned for its welcoming service, outstanding course conditions and historical significance as the starting point for Arizona golf. Coming soon in 2026, is The Hideaway Golf Pavilion which is our 12-bay simulator driving range and entertainment center. The first of it's kind warm-up, practice, and play venue will be a great social and entertainment destination to an already vibrant downtown Chandler community.

Position Summary

The Head Golf Professional is instrumental in developing and/or implementing strategies, golf events and golf programs designed to improve the Club's products and services as well as its competitive position in the marketplace. The Head Golf Professional oversees all golf shop, carts and outside services operations and is responsible for ensuring that all guests receive outstanding customer service, which meets or exceeds their expectations. Additionally, he/she is accountable for achieving budgeted financial goals relative to the operations for which he/she is responsible.

Experience Required

• BA / BS degree preferred but not required.
• PGA Class A credentials preferred but not required
• Min 3 years management experience, preferably in the golf or hospitality industry.
• Demonstrated experience and capability in the areas of fiscal management and staff management. Retailing, marketing, and/or sales and customer service, guest relations experience preferred.
• Proficiency with computer software including word processing and spreadsheets.
• Experience preferred with Golf POS systems and electronic tee sheets - Currently using EZSuite and EZTeePro.
• Experience preferred with Golf Cart GPS systems.
• Golf Simulator experience is a plus but not required.
• Demonstrated quality written, verbal, interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Essential Responsibilities

• Implement applicable Company operating, human resources, and safety policies and procedures pertaining to the golf shop and outside services groups.
• Plan and schedule work duties of department personnel. Monitor performance to ensure customer service standards and productivity goals are achieved. Keep overtime hours to a minimum.
• Oversee daily operating activities including opening, closing and securing the golf shop and storage buildings; managing daily cash flow to ensure cash/credit card charges balance with sales receipts; monitoring staff interaction with guests to ensure proper customer service; maintaining clean, presentable and fully stocked merchandise displays; ensuring that the golf shop, storage areas, cart shed, and grounds are maintained to applicable appearance standards;
• Provide assistance with financial forecasts and analyzing budget variances.
• Oversee merchandising operations including ensuring that merchandise orders are recorded with proper quantities and prices and participating in monthly inventories. Be fully knowledgeable of golf shop merchandise, participate in selling merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Design and implement sales incentive programs for golf shop staff. Monitor results and recommend modifications to achieve budgeted retail sales goals.
• Track types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
• Interact with guests in a congenial and professional manner. Always maintain pleasant and professional telephone manner. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. Ensure all phone calls are handled before the third ring.
• Plan and conduct individual and group lesson programs and golf clinics.
• Work with golf associations and other groups to schedule tournaments and group outings. Ensure organization and efficient operation and coordination of golf shop, cart service and food & beverage activities.
• Ensure that ancillary services including, but not limited to, the handicapping system, guest programs and simulator driving range facilities are efficiently organized and meet customer needs.
• Represent the Company in meetings and/or presentations with various clients, municipalities, and other outside agencies. Participate in due-diligence site visits and provide market analysis for various projects, when requested.
• Manage employment activities for applicable staff members, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc.
• Assure the efficient and timely submission of all required operational, financial, budgetary reports.
• Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
• Perform additional duties as required.

Benefits

Supervises:

Golf shop staff, outside services, cart fleet & starters

Classification:

Full-time, Non-Seasonal, Salaried, Exempt

KemperSports Management is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.