Head Coach (Store Manager)

Rally House; East Lansing (MI); On-site; USD 33,000 - 48,000; Full time

Job summary

Rally House in Michigan seeks a Head Coach to act as Store Manager, guiding sales, service, and culture at the East Lansing location. You will lead a team to deliver exceptional experiences, develop talent, and drive store performance.

Responsibilities include owning operations, merchandising, and guest service, while ensuring compliance with standards, managing payroll and expenses, and delivering results in a fast-paced retail environment that celebrates local sports.

Qualifications

• 5+ years of experience in retail.
• 2+ years of store management and leadership experience.
• Associates or Bachelor’s degree preferred.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events

Responsibilities

• People: Attract, hire, develop, and retain top talent; create a culture of engagement and ownership.
• Operations: set priorities and ensure execution of all standards; ensure compliance and controls.
• Merchandising: own store presentation and visual execution; optimize product placement.
• Service: champion the customer experience and coach leaders to sustain excellence.
• Results: own store sales, payroll, and expense control; lead high-volume events and goals.

Skills

Leadership

Coaching

Customer service

Retail operations

Education

Associates or Bachelor’s degree preferred

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we’re looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity, commitment, and fosters an environment of engagement, ownership, and continuous improvement.

Competencies

• Drive for Results: Holds self to high standards and pushes through challenges to deliver results.
• Customer Centric: Models, coaches, and inspires an exceptional customer experience. Builds community connections to strengthen the brand.
• Builds High Performance Teams: Builds an engaged, motivated team. Coaches and develops team members. Retains talent and ensures bench strength.
• Problem Solving: Is solution oriented, sees problems as opportunities. Looks beyond the obvious and doesn’t stop at the first answers. Keeps the goal in mind and is not easily deterred.
• Decision Quality: Considers options carefully. Balances data and judgment to make sound day-to-day decisions.
• Communicates Effectively: Gives direct, complete, and actionable feedback. Listens intently. Allows ideas to be shared.

Responsibilities

• People Attract, hire, develop, and retain top talent Create a culture of engagement, ownership, and continuous improvement Build a succession pipeline through intentional development plans Lead performance management, accountability, and recognition
• Operations Set priorities and ensure execution of all operational standards Serve as the subject matter expert for all store operations Validate process execution through inspection and coaching Ensure compliance with all policies, safety standards, and controls
• Merchandising Own store presentation and sales-driving visual execution Ensure fixtures, flow, and product placement maximize performance Partner with leadership to adapt merchandising to local market needs Hold the team accountable to cleanliness and organization standards
• Service Champion the customer experience and service culture Evaluate the store environment through the customer perspective daily Ensure consistent delivery of the Party service model Address systemic service gaps and coach leaders to sustain excellence
• Results Own store sales performance, payroll, and expense control Lead execution of high-volume events and hot markets Analyze results, set goals, and drive sustained performance improvement Build a results-driven culture through clarity, focus, and accountability

Skills and Knowledge

• Ability to analyze performance, identify opportunities, and drive improvement, Advanced leadership and coaching skills with the ability to build high-performing teams, Deep understanding of store operations, service standards, and execution, Enthusiastic attitude with a passion for sports and retail

Qualifications

• 5+ years of experience in retail
• 2+ years of store management and leadership experience
• Associates or Bachelor’s degree preferred
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Pay Range

$23.85 - $34.58

We’re fans, just like you! In order to provide customers with the best experience possible, we hire team members who share the same passion for sports as our customers. We encourage our team members to show their team spirit, so customers feel welcome to strike up a conversation about their favorite team, the latest game or even their favorite rivalry! We want to be more than just another sports store, and our team members help us stand apart from the competition.