Head Coach

Pawn America; Robbinsdale (MN); On-site; USD 70,000 - 80,000; Full time

Job summary

PAL Management, Inc. is seeking a store leader in Robbinsdale, MN to maximize profitability while ensuring operational excellence. You will supervise all Team Members, including Assistant Coaches, and oversee hiring, training, coaching, and performance evaluations to align with company goals.

The role emphasizes sales and pawn performance, policy enforcement, safety, and guest service. The position requires a four-year or associate degree with pawn or retail experience, plus 2–4 years of

Qualifications

• Bachelor’s degree (B.A) or Associate degree with additional retail or pawn experience
• 2-4 years of manager or director experience
• Familiarity with Point of Sales (POS) systems
• Proficiency in Microsoft Office Suite

Responsibilities

• Direct and supervise all Team Members, including Assistant Coaches, ensuring they are effectively managing their responsibilities
• Oversee all Team Members and Assistant Coaches in key personnel functions, including hiring, training, evaluating performance, promoting, coaching, and terminating employment when necessary
• Monitor sales activities to ensure the store meets goals by delivering exceptional service and high-quality goods
• Monitor pawning and buying activities to ensure the store meets goals by offering competitive evaluations, exceptional guest service, and accurate assessments of product value
• Implement and enforce policies, goals, objectives, and procedures for your store
• Enforce safety, health, security rules, OSHA compliance, and loss prevention policies
• Plan and facilitate monthly team meetings to communicate goals, updates, and feedback
• Provide excellent guest service by greeting, assisting, and responding to inquiries or complaints
• Keep appropriate personnel informed of actions that may impact operations or assignments
• Fully understand the responsibilities and monitor the performance of Assistant Coaches
• Perform other duties as assigned by the District Manager or Executive Management

Skills

Team supervision

Personnel management

Communication

Leadership

Guest service

Education

Bachelor's degree or Associate degree with pawn experience

Tools

POS systems

Microsoft Office

Job description

Description

Summary: Responsible for maximizing the profitability of their store while ensuring operational excellence. This role involves supervising and coordinating the activities of Assistant Coaches and overseeing all aspects of the store’s operations, including personnel management, sales goals and compliance.

Essential Duties and Responsibilities:

1. Supervision: Direct and supervise all Team Members, including Assistant Coaches, ensuring they are effectively managing their responsibilities and contributing to the success of the team
2. Personnel Management:
3. Oversee all Team Members and Assistant Coaches in key personnel functions, including hiring, training, assigning duties, evaluating performance, promoting, coaching, and terminating employment when necessary
4. Responsible for directly managing the hiring, training, assigning duties, coaching and evaluating Assistant Coaches and Team Members to maintain high performance and alignment with organization goals
5. Sales Performance: Monitor sales activities to ensure the store meets goals by delivering exceptional service and high-quality goods
6. Pawning and Buying Performance: Monitor pawning and buying activities to ensure the store meets goals by offering competitive evaluations, exceptional guest service, and accurate assessments of product value
7. Policy Implementation: Implement and enforce policies, goals, objectives, and procedures for your store
8. Safety and Compliance: Enforce safety, health, security rules, OSHA compliance, and loss prevention policies
9. Team Meetings: Plan and facilitate monthly team meetings to communicate goals, updates, and feedback
10. Guest Service: Provide excellent guest service by greeting, assisting, and responding to inquiries or complaints
11. Communication: Keep appropriate personnel informed of actions that may impact operations or assignments
12. Assistant Coach Role Knowledge: Fully understand the responsibilities and monitor the performance of Assistant Coaches
13. Additional Duties: Perform other duties as assigned by the District Manager or Executive Management

$70,000 - $80,000 Annually

Requirements

Qualifications:

Formal Education and Experience Requirement (Must meet one or more of the following requirements):

• Bachelor’s degree (B.A) from a four-year college or university, or Associate degree with additional retail or pawn experience
• 2-4 years of manager or director experience

Knowledge:

• Familiarity with Point of Sales (POS) systems
• Proficiency in Microsoft Office Suite

Certificates, Licenses, Registrations:

• Must maintain a valid and unrestricted driver’s license at all times
• Eligible to obtain any special state-required licenses or certificates as required by law or the company
• Must maintain eligibility to serve as a responsible person on the Federal Firearms License (FFL)

Physical Requirements:

• Stationary Positions: Stand or sit for 20% of the day
• Movement: Walk or traverse 80% of the day
• Hand Usage: Operate, activate, and position objects 100% of the day
• Climbing/Balance: Climb stairs/ladders or balance for 20% of the day
• Stooping/Kneeling: Position self or move objects for 30% of the day
• Communication: Talk/hear for 100% of the day
• Vision: Detect, perceive, identify, and observe 100% of the day
• Smell: Distinguish odors 100% of the day
• Repetitive Motion: Engage in repetitive motions 20% of the day
• Pushing/Pulling/Reaching: Engage in these activities 20% of the day

Lifting Requirements:

• Medium Work: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects

PAL Management, Inc. offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), short- and long-term disability, subject to the eligibility requirements for each benefit plan.

PAL Management, Inc. is an Equal Opportunity Employer/Veterans/Disability.