Head Clerk

Safeway; Sacramento (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly payroll

Earned wage access

Associate discounts

Medical benefits

Retirement plan 401(k)

Job summary

Safeway in Sacramento, CA seeks a Head Clerk to lead store operations in the absence of leadership, ensuring profitable, efficient, and high-quality customer service across departments.

The role includes supervising staff, managing schedules, and handling POS transactions. Strong knowledge of store policies and a background in customer service or supervision are preferred. Competitive pay and benefits are provided.

Qualifications

• Experience providing customer service per employer policies.
• Ability to interact with customers and coworkers.
• Ability to understand and follow instructions.
• Knowledge of all store positions helpful.
• Ability to work independently.
• Prior clerk or managerial experience preferred.

Responsibilities

• Provide customer service in line with store policy.
• Handle emergencies, complaints, and supervise staff.
• Write schedules and coordinate requests.
• Perform store walk-through and monitor operations.
• Monitor price changes and scan integrity.
• Assist in maintaining a clean and safe store environment.
• Assist cashiers with register issues and basic office tasks.
• Operate POS and process payments, provide correct change.
• Replenish stock and support other departments as needed.

Skills

Customer service

Cash handling

Supervisory experience

Policy compliance

Store operations

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Job description

As a primary contact for Safeway customers, the Head Clerk provides friendly, courteous, and helpful service. During the absence of the Store Director and Assistant Directors, the Head Clerk is in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store Head Clerk will supervise the store employees. The Head Clerk also acts as a Cashier-Checker. May be required to work in many of the departments within the store.

Job Duties

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.
• Writes schedules, coordinates requests.
• Performs complete store walk and follows through.
• Executes and monitors price changes and monitors scan integrity.
• Maintains high level of familiarity with company policies and procedures.
• Supervises the sales floor to monitor service and replenishment of products.
• Replaces stock in displays surrounding the checkout area.
• Assists in other departments when needed.
• Assists in maintaining a clean and safe work environment within the store.
• Assists other cashiers with computer, register, and scanner problems.
• Responsible for performing basic office functions to assist customers and personnel.
• Operates electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchase and count back correct change.
• Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.
• May be responsible for completing close of day function in the office.
• May be responsible for counting out of stock product.
• May count tills when other cashier-checkers leave.
• Other duties as assigned.

Job Related Qualifications

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Albertsons Companies' Northern California Market office is located in Pleasanton, CA and supports the operations of 285 retail stores across northern California, northwestern Nevada, and Hawaii under the Safeway, Andronico's, Vons, and Pak 'n Save Foods banners.

Why you will choose us

Albertsons Companies has always been a people-oriented business, and thoughtful people practices remain a core element of our company's philosophy. As friendly, enthusiastic people who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.

We Also Provide a Variety Of Benefits Including

• Diverse and inclusive work culture
• Competitive pay with weekly payroll
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and more (eligibility details at myACI Benefits: https://myaci-benefits.com)
• Paid time off: vacation, holidays, and sick leave (eligibility details at myACI Benefits: https://myaci-benefits.com)
• Leaders invested in your training, career growth & development

Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility).