Head Cashier

Ace Hardware Corporation; Jefferson City (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Ace Retail Group is seeking a Head Cashier to manage front-end operations and cashier activities at our Jefferson City location in Missouri. You will lead cashiers, ensure smooth checkout, and uphold exceptional customer service while assisting store operations.

The role requires cashier experience, customer service skills, and the ability to stand, walk, lift up to 25 lbs, and work with a team to meet store goals.

Qualifications

• High School or GED equivalent.
• Experience in retail and/or office management preferred.
• Cashier experience preferred.
• Customer service experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Greet customers and project a friendly demeanor, ensuring a positive store image.
• Handle cash register transactions, returns, and balance the drawer with accuracy and speed.
• Assist with deposits, cash room tasks, and store audits as needed.
• Provide office support including invoices, purchase orders, and inventory adjustments.
• Support training and development of new cashiers and assist the Assistant Manager-Operations.

Skills

Customer service

Cashier experience

Retail experience

Office management

Education

High School or GED

Job description

About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Summary

The Head Cashier is responsible for register transactions involving the sale and/or return of merchandise. The Head Cashier is also responsible for assisting the Assistant Manager, Operations in the completion of office duties.

Essential Duties & Responsibilities

Customer Service

• Project a positive representation of Westlake Ace Hardware.
• Greet customers entering and throughout the store.
• Thank customers by name, when possible when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as those supervised.
• Ensure excellent customer service from those supervised.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Communicate any problem or issue that requires management assistance.
• Ensure fast, accurate, professional checkouts.
• Perform Cashier duties as needed to eliminate delays.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Ensure customers are being greeted and thanked by name whenever possible.

Register Operations

• Follow all cash register transaction procedures.
• Responsible for balancing of register drawer.
• Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
• Assist with register and computer problems, downloads, upgrades, and fixes as needed.

Cash Room Operations

• In the absence of the Assistant Manager-Operations, verify Cashier-balancing procedures are followed.
• In the absence of the Assistant Manager-Operations, verify deposit procedures and policies are followed on a daily basis.
• Help prepare deposit, long/short recap, cashier over‑short acknowledgements, and sales audits.
• Verify weekend vault counts and randomly verify vault.

Office Operations

• Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.

Audit

• On an as needed basis, provide assistance to the Assistant Manager-Operations in the completion of the quarterly audit checklist.
• On as needed basis, observe Cashiers for proper phone etiquette, greeting customers, handling returns correctly and that the customers are being treated attentively.

Front End Appearance and Upkeep

• Keep the front end neat and clean at all times.
• Face and dust front end.
• Keep impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
• Ensure fresh ads are stocked in shopping carts at all times.
• Ensure forms and supplies are stocked at all times.
• Assist with decorating the front end according to the Store Support Center program.
• Call for cart pickups when necessary.
• Perform all other duties as assigned.

Leadership

• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Participate in store and Cashier meetings.
• Assist with training and development of new cashiers.
• Work with Assistant Manager-Operations to prepare for advancement

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful. EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best. LOVE – Love the people, love the work and love the results. INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics. GRATITUDE – We recognize that we are blessed to be in the business of serving others. HUMILITY – We strive for greatness with a humble, modest and respectful attitude. TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Experience in retail and/or office management preferred.
• Cashier experience preferred.
• Customer service experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation

$16.00

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities.

The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.

The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.