HDR IT Client Support Technician III

Commonwealth of Kentucky; Pewee Valley (KY); On-site; USD 4,800 - 6,400; Full time

Job summary

Commonwealth of Kentucky's Finance & Administration Cabinet, Commonwealth Office of Technology, invites applications for HDR IT Client Support Technician III in Pee Wee Valley. This role, based in the Field Services Southern Branch, provides technical direction and front-line support within a state correctional facility, installing and configuring hardware and software.

The successful candidate will troubleshoot, manage incident and service requests, coordinate equipment transfers, and perform

Qualifications

• High School Diploma required.
• Three years of experience in centralized endpoint management, systems analysis, systems support, or computer operating systems.
• Substitution rules: additional education for experience or additional experience for education may apply; IT certifications may substitute for education.
• Special requirements: none stated.

Responsibilities

• Incident, Change and Service Requests
• Equipment configuration, setup and installation
• Equipment transfers
• Software installations
• Troubleshooting
• Other duties as assigned

Skills

Customer service

Communication

Leadership

Team building

Problem solving

Education

High School Diploma

Job description

Advertisement Closes

10/1/2026 (11:59 PM ET)

2605092

HDR IT Client Support Technician III

Pay Grade 14

Salary

$5,593.64 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

Hiring Agency

Finance & Administration Cabinet | Commonwealth Office of Technology

Location

3000 Ash Ave

Pee Wee Valley, KY 40056 USA

Description

This HDR IT Client Support Technician III position is in the Field Services Southern Branch. This Branch is in the Division of Field Services within the Office of Client Support Services.

The Commonwealth Office of Technology enables a proficient digital government supportive of a 21st century economy by being a trusted and valued business partner with unyielding commitment to cost-effective service delivery. Our mission is to support agency partners in the fulfillment of their core mission by providing technology leadership, services, and solutions in a secure, transparent, and fiscally responsible manner.

The HDR IT Client Support Technician III is responsible for providing technical direction and support to staff in a state correctional facility, by analyzing specific computer communication requirements. This position will select and install computer equipment including hardware and software.

Job Duties For This Position Include

• Incident, Change and Service Requests
• Equipment configuration, setup and installation
• Equipment transfers
• Software installations
• Troubleshooting
• Other duties as assigned

Preferred Skills Include

• A comprehensive knowledge of modern IT systems and programs
• Experience troubleshooting, system analysis and systems support
• Excellent customer service and communication skills
• Leadership qualities
• Team building skills

The ideal candidate should have strong communication skills and have displayed the ability to complete work related activities in a professional manner; be able to multitask with a proven history of sound decision making in high stress situations; and possess the ability to adapt to the ever-changing environment in the IT industry.

Minimum Requirements

EDUCATION: High School Graduate.

EXPERIENCE, TRAINING, OR SKILLS: Three years of experience in centralized endpoint management, systems analysis, systems support, or computer operating systems.

Substitute EDUCATION for EXPERIENCE: Additional education in computer science, IT, or related field will substitute for the required experience on a year-for-year basis.

Substitute EXPERIENCE for EDUCATION: Additional experience in centralized endpoint management, systems analysis, systems support, computer operating systems, or related field will substitute for the required education on a year-for-year basis OR a certification in an IT-related field will substitute for the required education.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions Typical working conditions for a specific position may be listed on the individual position description.Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Matt P Lewis at [e-mail] or 502-782-3804.

An Equal Opportunity Employer M/F/D