HD-Shift Leader

Hardee's Restaurants, LLC; Waterloo (IL); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Hardee's Restaurants, LLC is seeking a Shift Leader to support the General Manager and on-duty leadership in delivering the restaurant's business plan. You will supervise Crew Persons and Team Leaders, ensure quality service, and help manage daily operations.

Responsibilities include driving sales, controlling costs, training staff, and maintaining brand standards in a fast-paced environment. This role requires strong communication and problem-solving skills and reliable transportation.

Formación

• 2–3 years of restaurant management experience/education
• Excellent planning and time management skills
• Team-building abilities
• Investigative and problem-solving skills
• Ability to troubleshoot cash handling problems
• Reliable transportation, valid driver's license and proof of insurance
• Access to a telephone or reliable communication method
• Strong analytical and organizational skills with ability to implement process improvements

Responsabilidades

• Assist the General Manager or on-duty PIC with management duties
• Lead shift activities and support the restaurant management team
• Ensure quality product and customer service for total satisfaction
• Help maximize sales and minimize controllable costs
• Follow all company policies and procedures
• Model company values and communicate effectively with contacts
• Attend training and participate in meetings/webinars
• Perform other duties or special projects as needed

Conocimientos

Restaurant management

Planning & time management

Team building

Problem solving

Cash handling troubleshooting

Communication skills

Analytical thinking

Process improvement

Transportation & license

Educación

High School Diploma/GED

Descripción del empleo

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.