HD-Assistant General Manager (Mount Juliet)

Default CKE Brand; Mount Juliet (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Default CKE Brand is seeking an Assistant General Manager to support the Restaurant General Manager in directing daily operations at a Hardee’s restaurant in Mount Juliet, TN. You will help recruit, train, and coach staff to achieve results in people, customer satisfaction, sales, and profit.

You will model Core Values, ensure adherence to standards, and supervise shifts while focusing on food safety, service quality, and operational efficiency across all daily parts.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of two years experience in restaurant operations.
• Proficient with Microsoft Office applications.
• Flexible schedule including days, nights, and weekends.

Responsibilities

• Assist in directing daily operations to support the Restaurant General Manager (RGM).
• Model CKE Core Values and develop high-performing employees through training and coaching.
• Ensure compliance with company standards across product prep, service, and facilities.
• Monitor and train staff on all positions during shifts; supervise restaurant operations.
• Assist in scheduling, inventory, and basic financial oversight; travel between locations as needed.
• Resolve customer issues, drive customer-focused culture, and support sales and profit goals.

Skills

Leadership

Customer service

Training and coaching

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Job Category: Restaurants

Requisition Number: HDASS004784

Locations

Showing 1 location

MOUNT JULIET, TN 37122, USA

Full-Time

Description

POSITION SUMMARY

The Assistant General Manager (AGM) supports the Restaurant General Manager (RGM) in directing the daily operations of a Hardee’s restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKE’s Core Values. The AGM assists in ensuring compliance with company standards in all areas of operations including product preparation and delivery, customer service, facilities maintenance, and financial accountability. This role accomplishes these objectives by assisting the RGM in actively selecting, training, and coaching top talent to achieve key results in People, Customer, Sales and Profit.

ESSENTIAL FUNCTIONS

• Demonstrate CKE’s Core Values while assisting the RGM in building high performing employees when selecting, training, retaining, and recognizing top talent utilizing applicable tools and processes.
• Executes the Performance Management process consistently to ensure employees are set up for success and held accountable.
• Partners with the RGM and Human Resources to ensure resolution to all employee relations activities and maintain compliance with federal, state, and local requirements.
• Actively monitors, demonstrates, and provides training on, all job duties of each position for any shift throughout the restaurant, including customer service, food preparation, cleaning, and stocking.
• Ensures proper supervision of restaurant through ongoing examination of station and customer activities.
• Travels between company locations to support business operations, including attending meetings and transporting product and supplies as needed.
• Works assigned schedule to ensure that all day parts are being observed, i.e., breakfast, lunch, dinner, late night, and weekends.
• Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the RGM to train employees to meet or exceed customer service standards.
• Coaches, drives excellence, and recognizes and assists the RGM in holding all shifts accountable around core operational procedures using company systems.
• Assists the RGM in creating schedules and completing inventory orders. Completes these tasks when the RGM is absent or on vacation.
• Ensures that food safety standards are met through direct observation while running shifts or when present in the restaurant.
• Partners with the RGM to ensure that restaurant level plan and marketing initiatives are in place and being implemented.
• Partners with the RGM to analyze sales, labor, inventory, and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets.
• Communicates effectively with all levels of internal and external contacts (i.e. team members, guests, vendors, visitors).
• Takes the initiative, in addition to providing excellent customer service, to perform other duties, as needed, to keep the restaurant clean, safe, and operating efficiently.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• High school diploma /General Educational Development (GED) required, associate degree or higher preferred.
• Minimum of two years experience in restaurant operations.
• Proficient working knowledge of Microsoft Office applications.
• Must be able to work a flexible schedule including days, nights, and weekends.
• Must maintain reliable personal transportation, a valid driver’s license, and proof of insurance to travel between company locations and transport product and supplies as business needs require.
• Effective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant.
• Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers’ expectations.
• Developing Talent- Creates an environment in which people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth.
• Execution Excellence- Strives to be “Best in Class” in running superior operations by analyzing costs to help ensure profitability of the restaurant. Ensures standards are upheld and procedures are followed at all times to achieve optimal results. Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience.
• Accountability- Holds team members and themself accountable for immediate and sustained improvement if performance standards are not met, utilizing company performance management tools.

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters.

PHYSICAL DEMANDS

• Requires constant movement in and around all areas of the restaurant.
• Ability to stand/walk constantly and for extended periods of time.
• Ability to reach overhead, bend, and stoop frequently and repetitively.
• Ability to work in a warm environment near grills, ovens, and vats.
• Able to lift 20 lbs. or more repetitively on a regular basis and up to 50 lbs. on occasion.
• Work with various cleaning products

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.