HCV Management Administrator

Denver Housing Authority; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Denver Housing Authority is seeking a Program Administrator for Resident and Community Services (HCV Management Administrator) to oversee program compliance for HCV programs, supervise staff, and manage audits and reporting. The role focuses on implementing HUD regulations, DHA policies, and department goals while engaging with internal and external stakeholders.

The administrator will lead policy development, training, and process improvements to ensure accurate payments, admissions and

Qualifications

• Thorough understanding of HCV/HUD policies and DHA procedures.
• Experience supervising staff and managing compliance processes.
• Ability to develop policies, conduct training, and generate reports.

Responsibilities

• Interpret and administer HUD regulations and DHA policies for HCV programs.
• Prepare and maintain administrative records for compliance, including action plans and regular reporting.
• Research, monitor, and follow up on program violations.
• Oversee staff training initiatives and performance improvements.
• Audit leasing and contract activities, SEMAP compliance, income-related processes, and program admission/termination procedures.
• Manage program integrity by addressing issues like incorrect payments and income reporting discrepancies.
• Supervise assigned staff and oversee vendor/participant payment adjustments.
• Conduct or coordinate compliance and process improvement training for staff.
• Foster a professional work environment and maintain positive employee relationships.
• Work closely with the HCV leadership to achieve department goals.
• Coordinate with internal departments and external partners for seamless communication.

Skills

Attention to detail

Problem solving

Communication skills

Planning & project management

Stakeholder relationship building

Conflict resolution

Change management

DHA systems knowledge

Education

Bachelor’s degree in business administration, Public Administration, or related field

Job description

Program Administrator - Resident and Community Services (HCV Management Administrator)

Join the Denver Housing Authority (DHA), a leader in providing affordable housing and creating thriving communities in Denver. This role supports program compliance for Housing Choice Voucher (HCV) programs in alignment with federal laws, HUD regulations, and DHA policies. The role includes supervising assigned staff, auditing compliance-related activities, tracking program integrity issues, developing departmental policies, providing training, managing compliance reports, and communicating with internal and external stakeholders. Reporting directly to the Deputy Director of HCV, the position involves strategizing and implementing departmental goals, community engagement, and streamlining processes for efficiency.

Job Summary

The Housing Choice Voucher (HCV) Management Administrator oversees program compliance for HCV programs in alignment with federal laws, HUD regulations, and DHA policies. This role includes supervising assigned staff, auditing compliance-related activities, and tracking program integrity issues. The Management Administrator develops departmental policies, provides training, manages compliance reports, and ensures effective communication with internal and external stakeholders. The role also involves strategizing and implementing departmental goals, community engagement, and streamlining processes for efficiency.

• Interpret and administer HUD regulations and DHA policies for HCV programs.
• Prepare and maintain administrative records for compliance, including action plans and regular reporting.
• Research, monitor, and follow up on program violations.
• Recommend and oversee staff training initiatives and performance improvements.
• Audit leasing and contract activities, SEMAP compliance, income-related processes, and program admission/termination procedures.
• Manage program integrity by addressing issues like incorrect payments and income reporting discrepancies.
• Supervise assigned staff and oversee vendor/participant payment adjustments.
• Conduct or coordinate compliance and process improvement training for staff.
• Foster a professional work environment and maintain positive employee relationships.
• Work closely with the HCV leadership to achieve department goals.
• Coordinate with internal departments and external partners for seamless communication.
• Perform other duties as assigned.

Minimum Qualifications

Education:

• Bachelor’s degree in business administration, Public Administration, or related field (required)

Experience:

• Minimum of five (5) years of management experience, including supervisory roles.
• Four (4) years of experience with HCV/HUD program compliance.
• Knowledge of HCV program compliance and related processes.
• Experience in coordinating with community and city agencies.
• Expertise in human relations and dispute resolution.

Equivalency:

• A combination of education and experience may substitute for the educational requirements.

Licenses and / or Certifications

• Valid Colorado driver’s license with a clean driving record.

Knowledge, Skills, and Abilities

• Thorough attention to detail and accuracy in work.
• Strong problem-solving and analytical skills.
• Excellent oral and written communication skills for diverse audiences.
• Effective planning, organization, and project management capabilities.
• Ability to establish and maintain professional relationships with stakeholders.
• Competence in conflict resolution and ethical decision-making.
• Ability to manage change and adapt to new information or priorities.
• Proficiency in DHA systems and knowledge of HCV programs and HUD regulations.

Physical Requirements

• Physical Demands: Ability to hear, speak, and drive.
• Physical Strength: Ability to lift 10-25 pounds.
• Vision Requirements: Near and far acuity, ability to adjust focus.
• Mental Demands: Strong reasoning, memorization, and comprehension skills.

Working Conditions

• Pressure from multiple inquiries and interruptions.
• Potential confrontations with landlords and clients.
• Stress from active and compliance-focused duties.

Position Reports To: Deputy Director - HCV