HCMACS Program Manager (ITPM-M/ETS) - Project

Washington Department of Natural Resources; Washington; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible schedules

Mobile work options

State government benefits

Parking

Job summary

Washington State Health Care Authority is seeking a seasoned HCMACS Program Manager to lead the multi-agency PMO for enterprise EHR implementation and sustainment. You will oversee master schedules, staff, and vendor management to ensure time and budget alignment across agencies.

The role requires advanced EHR knowledge, strong stakeholder communication, and a proven ability to lead complex programs with a focus on readiness, configuration, testing, training, go-live stabilization, and ongoing

Qualifications

• Master’s degree in IT or IT related field.
• Three or more years of IT management experience leading large enterprise services projects.
• Senior supervisor experience supervising project/program managers.

Responsibilities

• Manage the HCMACS Program Schedule in Jira and MS Project in collaboration with program and leadership teams.
• Serve as technical program management advisor to leadership responsible for EHR implementation.
• Provide advanced EHR expertise to ensure on-time, on-budget delivery including readiness, configuration, testing, training, go-live stabilization and optimization.
• Support rapid hiring and contracting of key staff and vendors to resource the program.
• Facilitate onboarding of staff and vendors, ensuring access, equipment, and compliance.
• Provide strategic direction and guidance aligned with program roadmap and leadership.
• As day-to-day manager, set up regular touchpoints to support milestones and objectives.
• Act as contract manager for vendors such as OCM and QA; lead PMO operations and working groups.

Skills

Program management

IT management

Staff supervision

Stakeholder management

PM tools (MS Project, Jira)

EHR implementation

Communication

Education

Master's degree in IT or IT related field

Tools

MS Project

Jira

Job description

Description

HCMACS Program Manager (ITPM-M/ETS) - Project

71107907

This is a project position funded through June 30th, 2027.

The HCMACS Program Manager is in a unique position to innovate, lead, manage, and evolve the multi-agency HCMACS Program Management Office (PMO) to ensure a successful HCMACS Enterprise EHR implementation and ongoing sustainment. To date HCMACS Program has established the structure and culture for a multi-agency PMO and broader implementation team. This structure needs to be scaled and further operationalized, providing the opportunity for you to add your own touch. The program is beginning to transition from pre-implementation readiness activities into implementation activities and will be sustained through maintenance and operations.

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the division:

The Health Care Management and Coordination System (HCMACS) Enterprise electronic health record (EHR) Program focuses on improving care coordination and case management for Washingtonians through collaboration, shared technology, shared data, and innovative approaches across multiple state agencies and care settings. The Program’s Enterprise Program Manager is an essential role to fulfilling HCMACS’s mission and vision. HCMACS Program culture is energetic, action-oriented, collaborative, and results-driven. This position will contribute to efforts, assignments, and program culture.

About the position:

The HCMACS Program Manager (ITPM-M) supports the mission of the HHS Coalition HCMACS Program by providing cross agency leadership, collaboration, and expertise in development of the statewide enterprise platform. This role has overall responsibility of the program management office (PMO) which includes leadership and management of the master schedule, management and supervision of assigned staff, and management and maintenance of the project management plan, roadmap and other key technical project management deliverables to support the multi-agency implementation of the enterprise EHR. The implementation and ongoing support of the enterprise system requires advanced knowledge of electronic health record implementations (readiness, configuration, user & system readiness, testing, training, go-live stabilization) and their ongoing lifecycles and ongoing support of these systems.

Telework and Travel

This position is eligible to telework but is required to report on-site 1-2 business days a week, and occasionally more often to meet business need. Occasional travel may be required to meet with clients or partners, conduct business, or attend or provide training and/or conferences. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.

Duties

• Manage the HCMACS Program Schedule in Jira and Microsoft Project in collaboration with HCMACS Program and project management and leadership teams.
• Serves as the technical program management advisor to HCMACS program leadership responsible for the technical implementation and support of the electronic health record across multiple state agencies and care settings.
• Provides advanced EHR expertise to lead and manage the multi-agency PMO ensuring the program is on time and on budget. This role is responsible for the implementation schedule and execution of the schedule that includes technical readiness, configuration, user & system readiness, testing, training, go-live stabilization, and ongoing optimizations.
• In partnership with the HCMACS Executive Program Director supports the rapid hiring and contracting of key staff and vendors to adequately resource the program
• Supports the tactical and cultural onboarding of staff and vendors that includes ensuring third-party access to HCA systems, state laptops, and onboarding to HCMACS program teams and culture. This includes leveraging key vendors and their materials.
• Provides strategic direction and advanced EHR implementation technical guidance to the HCMACS PMO. This direction is aligned with the program roadmap and HCMACS program leadership.
• As the day-to-day manager of these roles and vendors this role will set up regular touchpoints to support organizational and individual milestones and objectives.
• For vendors such as the OCM and QA vendor, this role serves as the immediate contract manager.
• Facilitate, lead, and support operational and implementation working groups.

Qualifications

Required qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1:

• Master’s degree in IT or IT related field.
• Three (3) years of progressive (continuing to grow professionally) professional IT Experience in IT management or health care industries managing multiple large scale enterprise IT services projects.
• Two (2) years as a Senior Level Supervisor supervising project/program managers in multiple technology areas and highly skilled technical staff.

Option 2:

• Bachelor’s degree in IT or IT related field or equivalent.
• Five (5) years of progressive (continuing to grow professionally) professional IT Experience in IT management or health care industries managing multiple large scale enterprise IT services projects.
• Two (2) or more years as a Senior Level Supervisor supervising project/program managers in multiple technology areas and highly skilled technical staff.

Option 3:

• Nine (9) years of progressive (continuing to grow professionally) professional IT Experience in IT management or health care industries managing multiple large scale enterprise IT services projects.
• Two (2) years as a Senior Level Supervisor supervising project/program managers in multiple technology areas and highly skilled technical staff.

Option 4:

• Three (3) years as an IT Senior Level Supervisor in State Government performing the experience listed above.

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Advanced experience using Project Management tools such as MS Project and Jira for project and schedule management.
• Advanced experience implementing and maintaining electronic health records (EHRs).
• Demonstrated ability to negotiate and balance competing demands and priorities.
• Demonstrated ability to be innovative and creative.
• Demonstrated ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management.
• Ability to develop and manage a multi-agency PMO responsible for the deployment and support of enterprise system.
• Ability to develop, manage, and oversee a schedule within Jira to support the agile implementation of the enterprise EHR.
• Ability to facilitate regular PMO meetings and working sessions with other technical project managers and directors.
• Ability to develop and maintain relationships among internal and external stakeholders to include IT vendors and consultant contract management
• Ability to lead, enable and motivate teams by providing advice and guidance.
• Ability to quickly identify, address and resolve differences between individuals and/or interest groups.
• Ability to uphold the goals and culture of the organization.
• Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated.
• Exceptional written and verbal communication skills.
• Strong business acumen, analytical, data-processing, and problem-solving skills.
• Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources.
• Advanced knowledge of electronic health records and third-party applications to ensure the successful implementation and adoption of HCMACS enterprise EHR.
• Strong knowledge of EHR implementation and ongoing lifecycles.
• High levels of personal integrity when conducting the professional affairs of the organization and dealing with sensitive and confidential data relating to risks and costs.
• Calmness and clarity of thought while under pressure.

Preferred qualifications:

• Experience serving as a program/project manager for large scaled EHR efforts in particular Epic.
• Project management certification (e.g., Project Management Professional)
• A high level of expertise in leadership and facilitation of management-level workgroups and teams; experience managing highly skilled technical staff; and high level of expertise in project management.

Supplemental Information

About HCA:

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

Notes:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they need to apply. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at [e-mail]. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at [e-mail]

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Subscribe to our weekly newsletter to receive a list of new job postings at HCA.