HCL II, Medical Assistant

marathonhealth; Sacramento (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Marathon Health is seeking a Health Center Lead II, MA to deliver high-quality primary care while managing daily operations at assigned health centers. This role blends clinical insight with operational leadership to ensure seamless care and a positive patient experience.

You will supervise scheduling, staffing, and regulatory compliance, travel to centers as required, and collaborate with senior leaders to align care with organizational goals and standards.

Qualifications

• 4+ years of direct healthcare experience.
• Active CMA/LPN/LVN certification or similar.
• Excellent written and oral communication skills.
• Strong teamwork and customer service abilities.

Responsibilities

• Provide primary and preventive care to patients with comprehensive evaluations.
• Manage chronic conditions through collaborative care.
• Oversee clinic operations, patient flow, scheduling, and compliance.
• Lead staffing, PTO coverage, onboarding, and on-site go-live readiness.

Skills

Healthcare experience

Patient care

Communication skills

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

The Health Center Lead II, MA will lead the delivery of high-quality, patient-centered primary care services while managing the daily operations of a Health Center. This dual-function role blends clinical insight with operational oversight to ensure seamless care delivery and strong functioning Health Centers.

This role will oversee day-to-day operations of assigned health center(s), including workflows, staffing, scheduling, and compliance. This role will also collaborate with internal stakeholders such as the Director of Operations, Market Medical Director, and others to align care delivery with organizational goals and have a deep involvement in clinical operations, patient experience and team support. As a mid-level leader, may serve as a peer coach or lead special projects.
This position requires a consistent on-site presence to support staff, monitor operations, and ensure delivery of high-quality care and requires regular travel to assigned health centers.

ESSENTIAL DUTIES & RESPONSIBILITIES

Clinical Care-75%

• Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning.
• Manage chronic conditions through ongoing, collaborative care.
• Ensure a positive patient experience reflected in satisfaction metrics (e.g., NPS scores).

Health Center Operations - 25%

• Health Center Operations and Scheduling
• Frozen time, visits per hour (VPH), utilization, same/next day availability, missing slips, daily logs, service recovery
• Oversee daily operations of the clinic, including patient flow, scheduling, inventory, and regulatory compliance.
• Coordinate with internal support teams to address IT, technical, facility, or supply issues.
• Lead quality reviews and maintain alignment with all applicable standards and certifications.
• Oversee teammate scheduling and coverage to ensure adequate staffing as they arise related to PTO and leave requests
• Support health center go-live readiness by being on-site during opening, directing clinical support staff, ensuring completion of clinical operations such as QC testing, documentation, and staff competencies, and collaborating with PMO and internal teams to resolve setup needs, maintain readiness, and deliver a seamless first day of patient care.
• Ensure huddles are done on a daily basis

People Leadership and Team Culture

• Turnover, Standout adoption, Pulse survey completion
• Teammate Payroll: Approve timesheets, approve PTO
• Teammate Engagement: Build a positive, high-performing culture aligned with Marathon Health's values by utilizing StandOut, EP, and recognition and coaching tools provided to support teammate engagement and development.
• Teammate Relations: Support a positive, respectful, and productive work environment by addressing teammate concerns, resolving conflicts, ensuring fair treatment, and promoting strong communication between teammates and leaders.
• Teammate Onboarding/Recruiting: Leads the recruitment and selection of teammates in partnership with operations leadership. Position requisition , onboards, trains and supports new teammates and ensures new hires are set up for success.
• Communication: Primary point of communication for distribution of information to clinical support staff. Coordinate daily communication of meetings and ensure that all teammates are informed of important company updates and are well equipped with information in a timely manner.

Performance, Engagement & Events

• Serve as the health center's lead coordinator for client events such as biometric screenings, health fairs, and wellness outreach.
• Partner with the team on patient engagement strategies to improve participation and outcomes.

QUALIFICATIONS

4+ years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, and providers and teammates. Experience in a direct healthcare setting or professional role with an active certification such as CMA/LPN/LVN, other healthcare specialization.

DESIRED ATTRIBUTES

• Excellent written and oral communications skills. Ability to communicate with clients, patients, business leaders and professionals.
• Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time management skills and ability to multi-task, prioritiz