HCHB TEST-Amy W-ServiceNow Developer

Hearst; Dallas (TX); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Homecare Homebase is hiring a Customer Experience Representative to assist home-based care teams and patients, troubleshooting software issues and maximizing tool usage. The role involves phone, email, and live chat support, collaborating with cross-functional teams to resolve issues and drive client success.

The position is hybrid, based in Dallas, TX, with remote work possibilities for eligible candidates and no immigration sponsorship provided.

Job description

The Opportunity

Help remove the technology barriers that can stand between home-based care teams and their patients. As a Customer Experience Representative , you’ll be a trusted resource for Homecare Homebase clients, troubleshooting software issues and helping users get the most from the tools they rely on every day.

You’ll work directly with customers by phone, email and live chat, partnering with teams across Homecare Homebase to resolve issues, identify trends and create an experience that allows clients to stay focused on delivering high-quality patient care.

Hybrid: This hybrid role is based in [LOCATION] and requires working in the office [NUMBER] days per week.

Remote: This is a fully remote role open to candidates based in [LOCATION/ELIGIBLE STATES, IF APPLICABLE].

On-site: This role is based on-site in [LOCATION].

Travel, if applicable: This role requires approximately [X%] travel for [CLIENT MEETINGS/IMPLEMENTATIONS/COMPANY EVENTS/OTHER].

What You’ll Do

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What You’ll Bring

Required Qualifications

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Preferred Qualifications

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Additional Information

Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.

What You Can Expect From Us

We don’t just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.

• Meaningful work. Make a difference in the lives of clinicians and home-based care teams—and ultimately the patients they serve.
• Leaders who care. Work in a culture where leaders value, support and invest in their people.
• Flexibility. We value work-life balance and offer career opportunities designed to support life’s changing demands.
• A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We’d love to hear from you.