Hawaii Department Manager Hawaii Pacific University

Barnes & Noble Education, Inc.; Honolulu (HI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Daily Pay

Employee Discount

Paid sick time

401k eligible after 1000 hours

Commuter Benefit

Job summary

Barnes & Noble College in Hawaii seeks a Department Manager to lead store operations and guest experiences in our campus retail environment. You will oversee one or more departments, ensure proper merchandising, and deliver exceptional customer service to students, faculty, and the broader community.

The role requires at least 2 years of retail management experience (or completion of the Best Seller Program), strong communication and problem-solving skills, and the ability to work evenings,

Qualifications

• 2+ years’ experience in retail management or completion of the Best Seller Program.
• High school diploma or GED required.
• Outstanding customer service skills to match customers to products.
• Basic reading, writing and accounting skills.
• Excellent customer service and communication skills.
• Strong interpersonal, communication, and problem solving abilities.
• Ability to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Support store operations and departments in partnership with management.
• Provide direct oversight of one or more departments and ensure merchandising and operations.
• Maintain knowledge of all departments to support customers and team members.
• Act as the Manager-on-Duty to provide daily guidance and support.
• Maintain a welcoming sales floor and assist customers with purchases.

Skills

Customer service

Leadership

Communication

Team management

Cash handling

Education

High school diploma/GED

Tools

Point of Sale (POS)

Job description

Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager. The Department Manager must be knowledgeable about department and store operations, to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound.

Responsibilities

As a Department Manager you will support all store operations and departments in partnership with the management team. You will provide direct oversight of one or more departments in the store or for specified operational functions. You must be knowledgeable about department and store operations, provide outstanding customer service to the academic and co-curricular community and ensure that your area of responsibility is maintained, properly merchandised and operationally sound.

Expectations:

• Assist in the daily operation of the store in partnership with the Store Manager, Assistant Store Manager and the management team.
• Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members to ensure compliance with all standards of operation.
• Utilize analytical skills and knowledge of the campus you support to best manage the day to day operations and make decisions.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
• Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.

Physical Demands:

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Hawaii Pay Transparency Information (Only applicable in Hawaii stores):

Pay: Department Manager pay range $19.00 - $23.75/hour.

Benefits available include:

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefit

Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.

COVID-19 Considerations:

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• 2+ years’ experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
• High school diploma/GED required.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and affirmative Action Employer committed to diversity in the workplace.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.