Harpers Trace Bakery - Food Service Rep - Part time

H-E-B; Conroe (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B in Conroe, TX is seeking a Food Service Representative to maintain a well-stocked, clean department and deliver superior customer service while adhering to food safety standards across bakery, deli and prepared foods.

You will prepare, package, label and merchandize fresh product, assist customers with selections, operate basic equipment, and support production planning. A HS Diploma or GED and strong communication skills are required; ability to lift up to 50–70 lbs may be needed.

Qualifications

• Must have HS Diploma or GED or equivalent
• Strong customer service and communication skills
• Reading and writing skills
• Planning and organizing abilities
• Ability to work in a fast-paced retail environment

Responsibilities

• Provide superior customer service and answer product questions
• Prepare, package, and merchandise fresh products
• Operate equipment safely and follow sanitation standards
• Assist bakery, deli, and prepared foods teams as needed
• Record production and assist in inventory tasks
• Maintain display cases and sanitation duties
• Support order taking by phone or in person

Skills

Strong customer service

Communication skills

Reading & writing skills

Planning & organizing

Fast-paced environment

Computer systems familiarity

Education

HS Diploma or GED

Tools

PC systems & scales

Label machine

Job description

Responsibilities

Job Summary: As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Customer Service

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections

Food Service / Production

• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Sales

• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety

• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Bakery

Additional Department-Specific Responsibilities:

• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

Deli

• Takes care of service counter Customers
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers

Prepared Foods

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

Age Requirement

• 18+

Qualifications & Key Requirements

Knowledge/Skills/Abilities

Work Experience

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Ability to work in a fast-paced environment - Required

Education

• HS Diploma or GED or equivalent - Required

Licenses/Certifications

• Completion of Company Orientation - Required
• Food safety and sanitation training - upon hire - Required

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department:
• Bakery:
• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
• Deli:
• Constantly reach at waist, grasp
• Frequently stand, walk, stoop
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2021