Hardware Support Engineer

Cognizant; Palo Alto (CA); On-site; USD 72,000 - 93,000; Full time

Job summary

A leading IT services provider is hiring a Hardware Support Engineer in Palo Alto, CA. Responsibilities include troubleshooting advanced equipment, managing technical projects, and documenting procedures. The ideal candidate has at least 3 years of experience, strong problem-solving skills, and must be able to travel. The annual salary ranges from $72,000 to $93,000, and benefits include medical insurance and a 401(k) plan.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• At least 3 years of relevant work experience.
• Must have the ability to travel on short notice.
• Valid passport or ability to obtain one within <6 months.
• Clear driving record and ability to operate motor vehicles.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Assist engineering teams testing advanced client-designed equipment.
• Manage field support technical projects.
• Analyze common hardware failures through testing.
• Document test procedures and reports.
• Audit and maintain knowledge resources.

Skills

Expert knowledge of Hand tools

Light power tools

Basic automotive repair

Electronics repairs

Intermediate knowledge of Linux

Familiarity with testing techniques

Hardware troubleshooting

Communication skills

Problem-solving skills

Tools

Ticketing systems

Google Sheets

Job description

Overview

Cognizant is a leading provider IT and BPO services, providing critical initiatives to a variety of global clients. The Hardware Operations team is a part of a high profile client project that provides interactive panoramas from positions along many streets in the world. Hardware Operations is responsible for building, testing, deploying, and maintaining imagery hardware and sensors used on different platforms.

The Hardware Support Engineer needs to have the ability to test and debug advanced, client-designed equipment like high-resolution cameras, mechanical frames, cables, and geolocation hardware, as well as completing on demand engineering tests and producing technical solutions. Take on project management tasks, analyze common hardware failures, and help create and maintain technical documentation. Act as a subject matter expert for global hardware troubleshooting and repair procedures. identifying and addressing technical knowledge gaps within the team. Work closely with regional tech leads to improve processes and troubleshoot intermittent faults. This role is based in Palo Alto, CA. Only local candidates will be considered.

Role Responsibilities

• Responsible in assisting engineering teams that are testing advanced client-designed equipment such as high resolution cameras, mechanical frames, cables and overall geolocation equipment when required and agreed by the team lead
• Manage field support technical projects.
• Analyze common HW failures by testing and debugging specific client designed electronics equipment
• Responsible for supporting the development of the documentation of test procedures and reports for new and existing hardware/components
• Audit and maintain knowledge resources with accurate and useful information
• Perform the role of a SME in the review process of hardware support troubleshooting and repair procedures at a global scale. This includes:
  • Monitoring the technical standards of the field support team globally
  • Identifying technical knowledge gaps and work with the leads to address those needs
  • Identifying patterns of service affecting failures to develop technical or process improvements.
  • Being fully aligned with the Global and Regional Leads on current field support workflows, project requirements in order to participate in process improvements.
• Identifying common intermittent faults and analyzing cause and repair

Desired Skills & Experience

• At least 3 years of relevant work experience
• Must have the ability to travel, often on short notice.
• Must have a Valid passport or the ability to obtain one within <6 months.
• A clear driving record (MVR) and the ability to operate motor vehicles.
• Expert knowledge of and experience with Hand tools, light power tools, Types and application of hardware, Measuring tools and techniques, Basic automotive repair, Understanding of wiring diagrams, Electronics repairs. Intermediate knowledge of Linux
• Working knowledge of Ticketing systems, Gmail and Google Calendar, Basic spreadsheet tasks (Google Sheets, preferred), Moderate to advanced automotive repair.
• Familiarity with various testing techniques and great hardware troubleshooting skills
• Hardware troubleshooting, installation and warehouse management
• Familiarity with vehicle parts, computer parts , camera parts, PCB etc
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business.
• Comfortable with a rapidly-changing environment
• Strong problem-solving skills and excellent attention to detail
• Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving

Hourly Rate and Other Compensation

The annual salary for this position is between $72,000 - $93,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.