Hardware Store Sales Associate - Customer-Focused

Ace Hardware Corporation; Milford Charter Township (MI); On-site; USD 16,000 - 23,000; Full time

Job summary

Ace Retail Group is seeking a Sales Associate to assist in receiving, stocking, pricing, and maintaining a clean, organized store environment. You will help customers with product knowledge and friendly service across all departments.

Responsibilities include greeting customers, solving problems, and ensuring accurate signage and merchandising. The role emphasizes teamwork, safety, and exceptional guest experiences in a fast-paced retailer.

Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Provide a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.

Skills

Retail experience

Customer service

Education

High School or GED equivalent

Job description

Ace Retail Group is seeking a Sales Associate to assist in receiving, stocking, pricing, and maintaining a clean, organized store environment. You will help customers with product knowledge and friendly service across all departments.

Responsibilities include greeting customers, solving problems, and ensuring accurate signage and merchandising. The role emphasizes teamwork, safety, and exceptional guest experiences in a fast-paced retailer.