Hardware Shipping Specialist

SpotOn; San Rafael (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k with company match

Paid vacation, 10 holidays, sick time,

Volunteer time off

Employee Resource Groups

Cell phone and internet stipend

Tuition reimbursement

Job summary

SpotOn is seeking an Associate Hardware Shipping Specialist to support warehouse operations, focusing on accurate picking, packing, and shipping of hardware orders.

You will follow SOPs, SLAs, and QA processes to ensure high-quality, on-time fulfillment while learning NetSuite and related systems. This role requires attention to detail and willingness to grow in a fast-paced fintech/SaaS environment.

Qualifications

• High school diploma or GED required.
• Associate degree in Business or related fields preferred.
• 1 year of warehouse operations or related experience preferred.

Responsibilities

• Pick and pack orders under guidance with correct SKUs and quantities.
• Follow packing standards to minimize damage during transit.
• Enter fulfillment data accurately into internal systems.
• Assist in staging shipments and preparing boxes for carrier pickup.
• Support inventory put-aways, bin organization, and cycle counts.
• Report order or inventory discrepancies to senior team members.

Skills

Attention to detail

Shipping workflows

Shipping tools

NetSuite learning

English proficiency

Spanish preferred

Education

High school diploma / GED

Associate degree in Business or related fields

Tools

UPS WorldShip

ShipStation

Job description

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Associate Hardware Shipping Specialist supports warehouse operations by assisting in picking, packing, and shipping hardware orders. This role focuses on developing accuracy, speed, and familiarity with fulfillment processes while contributing to a smooth outbound workflow.

Responsibilities

• Pick and pack orders under guidance, ensuring correct SKUs and quantities.
• Follow packing standards to minimize damage during transit.
• Enter fulfillment data accurately into internal systems.
• Assist in staging shipments and preparing boxes for carrier pickup.
• Support inventory put-aways, bin organization, and cycle counts.
• Report order or inventory discrepancies promptly to senior team members.
• Follow all warehouse safety and handling procedures.
• Participate in training on shipping systems and tools.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• Strong attention to detail and willingness to learn fulfillment processes.
• Basic understanding of shipping workflows and warehouse organization.
• Familiarity with shipping tools (UPS WorldShip, ShipStation) a plus.
• Ability to follow step-by-step processes and maintain accuracy.
• Eagerness to learn NetSuite and related systems.

Previous Experience

• 1 year of experience in warehouse operations or related roles.
• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• A high school diploma or GED is required.
• Associate degree in Business, Supply Chain, or related fields preferred.
• An equivalent combination of education and experience may be considered.

Languages & Level of Proficiency

• Fluent in English (written and verbal).
• Bilingual in Spanish preferred

Compensation

• Our base pay range is $20.00 - 25.00 per hour
• Offers will be reflective of the candidate’s location and experience.

Benefits

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance
• 401k with company match
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [e-mail].

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.