Hardware Sales Specialist

ganahllumberco; Torrance (CA); On-site; USD 22,000 - 39,000; Full time

Job summary

Ganahl Lumber Company is seeking a Hardware Sales employee to receive and describe options, compute costs, accept payment, and provide excellent customer service in a retail setting.

The role emphasizes greeting customers, maintaining product knowledge, assisting with orders, and advising on use and care of merchandise, with a focus on accuracy and courtesy in person and over the phone.

Qualifications

• High school diploma or equivalent required.
• Completion of on-the-job training.
• Six months of related experience preferred.

Responsibilities

• Greet customers with respect and courtesy.
• Maintain up-to-date knowledge of inventory and product functionality.
• Ask questions to determine orders and provide excellent customer service.
• Advise customers on use and care of merchandise.
• Answer phones to provide information and take orders.
• Recommend and provide advice on a wide variety of products and services.
• Maintain proficiency in all safety policies and practices.
• Perform other duties as assigned.
• Adhere to company policies and work requirements.

Skills

Reading & writing

POS operation

Math basics

Product knowledge

Education

High school diploma or equivalent

On-the-job training

Job description

HARDWARESALES

Job Summary:

The Hardware Sales employee will receive orders, generally in person, for products and services. Additionally, the position is required to describe available options, compute costs, accept payment and provide excellent customer service.

Primary Duties/ Responsibilities:

• Greets customers with respect and courtesy.
• Keeps up to date with the product inventory and its functionality.
• Should ask questions and provide relevant information to the customers that they might need and then list down the orders which the customers might purchase, thereby providing them excellent customer service.
• Advise customers on use and care of merchandise.
• Answer telephones to provide information and receive orders.
• Recommend and provide advice on a wide variety of products and services.
• Maintain proficiency in all organizational safe working policies and practices.
• Performs other related duties as assigned.
• Adheres to company policies and work requirements.

Required Skills/Abilities:

• The ability to read, write, understand, and relay, written and verbal instructions.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Knowledgeable about company’s products and services, and customer-related policies.

Education and Experience:

• High school diploma or equivalent.
• Successful completion of on-the-job training.
• Six months of related experience preferred.

Physical Requirements:

• This position requires prolonged periods of standing and working on cash register or related equipment.
• Must be in adequate physical condition to perform requirements such as mental, physical and manual dexterity, hand/grip strength, depth perception and any other physical attributes that enable the employee to perform the job safely according to all Company, Local, State, and Federal regulations and requirements.
• Ability to lift/carry up to 50 pounds regularly.
• Ability to push/pull up to 50 pounds regularly.
• Must wear prescribed personal protective equipment when handling material or operating equipment.

Other Requirements:

• Must be able to successfully pass pre-employment and required drug screens as requested.
• Must be able to successfully pass a Physical Capacity Assessments as requested.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.