Handwork Assistant II

O'Neil Digital Solutions, LLC; Monroe (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

O’Neil Digital Solutions, LLC is seeking a Handwork Assistant II to support order fulfillment and shipment preparation. You will interpret tickets, pull materials, stage orders, and ensure packaging meets client specifications.

The role emphasizes accuracy and efficiency with opportunities to contribute to process improvements. Candidates should have a high school diploma or GED, 1–2 years in a similar role, and basic computer and database skills.

Qualifications

• High School diploma or GED required.
• Experience in handwork/pick-n-pack preferred.
• Ability to read and understand product SKUs.

Responsibilities

• Interpret and execute job tickets and client requirements.
• Select, pull, and stage materials as needed.
• Manage full order fulfillment from start to finish including packing and shipping.
• Maintain accurate records of packaging and inventory movements.
• Collaborate with leads and teammates to ensure accuracy and timely completion.

Skills

Handwork

Pick/Pack

Education

High School Diploma or GED

Tools

Basic computer skills

Database skills

Job description

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Founded in 1973, O’Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. ODS provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations. ODS offers state of the art publishing solutions through our customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing and fulfillment services. ODS is headquartered in Los Angeles, CA and also has offices/plants in Texas and North Carolina centrally located to serve clients across the country.

Summary

The Handwork Assistant II performs tasks that support order fulfillment and shipment preparation. This task-based role is focused on executing assigned duties with greater autonomy, building on prior experience to ensure quality and efficiency in processes such as scanning, kit matching, poly bagging, and sealing products. Employees at this level are capable of independently interpreting job tickets, identifying materials, and managing orders from start to finish. They contribute to workflow success by applying deep knowledge of client-specific requirements and proactively identifying errors or inconsistencies.

Duties and Responsibilities

• Independently interprets and executes job tickets, including understanding client-specific requirements.
• Selects, pulls, and stages required materials without direction.
• Manages the full order fulfillment process from beginning to end, including packaging, labeling, preparing and procesing shipments.
• Identifies and resolves discrepancies in tickets using client knowledge and process familiarity.
• Verifies product quality and packing accuracy against client standards.
• Maintains accurate records of packaging, inventory movement, and order completion.
• Organizes and restocks materials to maintain an efficient workflow.
• Uses e-ticketing system with minimal assistance.
• Provides input on process improvements or errors in documentation
• Collaborates with leads, supervisors, and team members to ensure order accuracy and timely completion.
• Follows all safety protocols and company compliance standards.
• Maintains a clean, organized, and safe work environment.
• Performs other duties as assigned, often supporting more complex or custom job setups.
  

Qualifications & Requirements

High School graduate, or completion of GED preferred.
Experience: 1 -2 year Handwork/PicknPack department or a similar role.
Must possess basic computer and database skills. Most posses a sense of urgency.
Must be able to read and understand product SKU.

Working Conditions

Must be able to perform the essential job duties. Work may be performed in an office, warehouse and/or manufacturing environment. Requires the ability to perform the following activities for the majority of the day: stand for extended periods of time, walk, bend, stoop, kneel, crouch, or climb. In addition, requires the ability to lift and/or push up to 50 pounds. May be exposed to noise and be required to wear hearing protection for the duration of the shift.

Equal Opportunity Employer

O'Neil Digital Solutions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.