Hand Therapy Supervisor

Oregon Health & Science University; Portland (OR); On-site; USD 85,000 - 110,000; Full time

Job summary

Oregon Health & Science University seeks a Hand Therapy Supervisor in Portland, OR. This role involves leading rehabilitation staff while ensuring top-quality patient care in hand therapy services. The Supervisor evaluates patients, manages treatment plans, and supports staff through mentoring and education on L-code billing practices.

The candidate needs a Master's degree with significant clinical and supervisory experience, a current Oregon license, and advanced leadership skills. The position is focused on enhancing service quality and operational compliance.

Qualifications

• Master's degree in a relevant field.
• 5+ years of clinical experience in pediatric care.
• Valid Oregon license in Physical or Occupational Therapy.

Responsibilities

• Lead and mentor therapy staff in hand therapy.
• Ensure high-quality patient care and operational compliance.
• Optimize hand therapy billing practices for revenue integrity.

Skills

Leadership

Clinical Expertise

Communication

Problem-Solving

Adaptability

Professionalism

Education

Master's degree or higher in Physical Therapy, Occupational Therapy, or Speech-Language Pathology

Job description

Hand Therapy Supervisor

Portland, OR

Department Overview

The purpose of this position is to serve as a clinical and operational leader within Rehabilitation Services while maintaining patient care responsibilities in hand therapy. (60%/40%) The Supervisor evaluates patients, develops and implements treatment plans, and ensures high-quality, consistent care across outpatient locations while providing mentorship and oversight to therapy staff. This role supports daily operations, including productivity, staffing, and compliance with documentation and regulatory standards, and contributes to staff development, intern supervision, and departmental initiatives. A primary focus is leading the transition to L-code billing practices through staff education, workflow development, and collaboration to ensure accurate, compliant billing and optimal outcomes.

Customer Service

• Maintains high-quality customer service to both external customers (patient, referring providers, insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.
• Ensures prompt and professional communication efforts, crisis management and conflict resolution skills.
• Facilitates positive intra-organizational relationships through joint projects.
• Responds proactively in standard complaint processing.

Personnel Management

• Directs supervision of all occupational and physical therapists on the hand team.
• Interviews, hires, orientates, and trains employees under own supervision.
• Coordinates with Human Resources for recruitment and required processing of position changes.
• Communicates performance expectations, develops work plans and takes disciplinary actions for performance issues.
• Monitors successful completion of competencies, assigns and approves work.
• Analyzes scheduling efficiency, productivity and coordinates with manager.
• Assists employees with problem identification and resolution.

Quality and Performance Improvement

• Participates, leads and coordinates continuous quality improvement which enhances clinical practice, the administrative process, and development of staff so that value added services are provided.
• Works with assigned staff to develop and support related group and individual work to optimize care, work life and communication within the unit and throughout the organization.
• Assures communication to and from administration and other disciplines in service line. Partners with physicians and other disciplines in the achievement of patient care goals.
• Leads and monitors hand therapy billing practices to optimize charge capture, ensure compliance, and maximize revenue integrity across services.
• Adheres to OHSU Code of Conduct and all Hospital, Clinic and Rehabilitation Therapy Services Policy and Procedures.
• Participates as a member of the departmental compliance program.
• Maintains core competencies and demonstrates continuous application of these skills throughout the period of employment.

Other Duties as Assigned

Required Qualifications

• Master's degree or higher in Physical Therapy, Occupational Therapy, or Speech‑Language Pathology.
• Minimum of 5 years of clinical experience in a pediatric care setting, with at least 2 years in a supervisory or leadership role.
• Current and valid license to practice in Oregon in either Physical Therapy or Occupational Therapy.
• American Heart BLS for Healthcare Provider.

Job Related Knowledge, Skills and Abilities (Competencies)

• Leadership: Ability to inspire, motivate, and guide a diverse team.
• Clinical Expertise: Advanced knowledge and skills in rehabilitation hand therapy.
• Communication: Excellent interpersonal and communication skills, both written and verbal.
• Problem‑Solving: Strong analytical and problem‑solving abilities.
• Adaptability: Flexibility to adapt to changing clinical and operational needs.
• Professionalism: Commitment to maintaining the highest standards of ethical and professional conduct.
• Comprehensive knowledge of L-code billing procedures, documentation, and compliance requirements.

Preferred Qualifications

• Healthcare administration coursework or degree.
• 2 years of recent formal or informal leadership experience.
• Union experience preferred.
• Comprehensive knowledge of L-code billing procedures, documentation, and compliance requirements.

Additional Details

• Office work schedule associated with leadership in a clinical setting; may require long hours to achieve timely completion of work projects.
• Required prioritization of multiple projects, activities, and assignments.
• Repeated interruptions in an environment of frequent change and fluctuations.
• May be exposed to excessive auditory and visual stimulation.
• Accepts accountability and responsibility of the assigned work area.
• May be required to attend out‑of‑town conferences according to hospital travel and reimbursement policies.
• Subject to computer work for several hours as needed.
• Exercises the ability to implement a flexible schedule to meet operational needs and to create work‑life balance.

Equal employment opportunity, including veterans and individuals with disabilities.

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