Hamblen Crisis Services Coordinator

Helen Ross McNabb Center; Morristown (TN); On-site; USD 66,000 - 80,000; Full time

Job summary

Helen Ross McNabb Center in Morristown, TN is seeking a Hamblen Crisis Services Coordinator to oversee crisis operations, provide supervision, and deliver on-call clinical direction. The role includes administrative duties, client assessments, and strong collaboration with the treatment team to ensure high-quality care.

The position requires a Master’s degree in a health-related field and active licensure as a LMHC/LCSW/LMFT or equivalent, with 3–5 years of experience in crisis services, plus

Qualifications

• Master’s degree in a health-related field (counseling, psychology, social work, sociology)
• Licensed Master’s Clinician (LCSW, LPC-MHSP, LMFT) with 3–5 years’ experience
• MPA certification (must obtain and retain)
• Experience with cultural diversity and crisis intervention
• Experience with severe mental illness and co-occurring disorders

Responsibilities

• Provide administrative support including reports, scheduling, and training
• Supervise designated employees and provide clinical direction on-site
• Perform on-call crisis assessments and coordinate client care with treatment team
• Meet with clients and treatment teams to determine appropriate services
• Facilitate referrals and ensure timely client linkage to services
• Complete assessments at main site and community settings as needed
• Ensure documentation meets CARF/SSOC standards
• Provide client transport when needed and maintain driver status

Education

Master's degree in a health-related field (counseling, psychology, social work, sociology)

Tools

Computer experience

Job description

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?

Or help people navigate the tough spots in their life?

And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Hamblen Crisis Services Coordinator today!

The Hamblen Crisis Services Coordinator

Job Summary

• Crisis Services Coordinator is responsible for administrative tasks including reports, scheduling, and training.
• Services Coordinator will provide supervision to designated employees.
• Clinical responsibilities include on-call and clinical direction while on site.
• In addition to supervisory responsibilities, Services Coordinator will meet with clients and treatment team as clinically indicated.
• Facilitate referral-related activities to link clients with needed services.
• Follow-up on clinical directives to ensure client treatment is being rendered.
• Complete assessments at main site and in the community setting as needed.
• This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.
• This position requires utilizing a personal dependable vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• Regular attendance is an essential job function.
• Due to CSU and WIC being 24 hours/7 days per week programming, the following expectation is applied to all staff working in these programs.
• All staff will be present and on time for shift in order to relieve previous shift.
• All staff will stay on shift until relief coverage arrive.
• All staff have been briefed on the nature of the programming and understand that shifts must be covered in order to keep our staff and clients safe.
• All staff recognize that if bad weather is predicted be prepared to make it in prior to poor travel conditions and to stay until relieve staff can make it in.

EVALUATION STANDARDS

5 Always Exceeds Performance Standards

4 Consistently Exceeds Performance Standards

3 Regularly Meets Performance Standards

2 Frequently Does Not Meet Performance Standards

1 Consistently Does Not Meet Performance Standards

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

• Participates as an active member of the crisis team.
• Begins and ends workday as scheduled and is accessible by cell phone when in the field.
• Communicates with triage to determine priority of call if more than one call is pending.
• Responds appropriately to all flags, emails, and voicemails.
• Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes
• Attends and participates in scheduled administrative team meetings
• Meet with designated employees at least monthly for clinical supervision.
• Completes documentation of client care in compliance with CARF and SSOC standards.
• Completes all necessary documentation for each client before end of shift.
• Clearly documents time of referrals and declines.
• Flags, emails, or calls case managers/therapist to alert provider that client was seen by Mobile Crisis.
• Fax all pertinent documentation for referrals and document accordingly.
• Provides face to face crisis assessments and coverage 24/7/365.
• Provides direction to client in crisis.
• Facilitates voluntary/involuntary placement for client or gives referral information to client.
• Ensures that all clients are seen within two-hour time frame when possible.
• Provides on-call crisis intervention according to established protocol
• Through client assessment, determine appropriate level of care and inform all parties involved of plan
• Provide education and referral information when clinically appropriate
• Acts as a liaison with community agencies and families to ensure appropriate care for client
• Determines appropriate location of assessment (i.e. community, telehealth, ED, etc)
• Spends adequate time with client during assessment to determine needs and most appropriate services and treatment available.
• Conducts individual/family/significant other therapy with CSU clients as clinically indicated.
• Provide direction to front line staff to ensure that clients are seen in a timely manner and according to priority.
• Will provide client transport as needed.
• Manages staff of MCU assessments.
• Maintains all productivity standards of CSU and MCU.
• Meets CU and MCU expected outcomes.

Compensation

• Starting salary for this position is approximately $75,037/yr based on relevant experience and education.

QUALIFICATIONS - Hamblen Crisis Services Coordinator

A Master's degree in a health-related field of counseling, psychology, social work, sociology and experience working with individuals with mental illness and/or co-occurring diagnoses. Position requires Licensed Master’s Clinician (LCSW, LPC-MHSP, LMFT) with 3-5 years' experience. Must obtain and retain MPA certification.

Experience

• Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.
• Must have experience in working with special populations including individuals with Severe and Persistent Mental Illnesses and Co-Occurring Disorders.
• Computer experience is helpful.
• Experience working in a crisis setting preferred.

Physical/Emotional/Social - Skills/Abilities

• Exposure to biological hazards.
• Hearing of normal and soft tones.
• Close eye work.
• Valid driver's license.
• Lifting up to 50 lbs.
• Pushing/pulling up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.

Location

• Morristown, Tennessee

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

Compensation details: 72851-72851 Yearly Salary