Hair Color Specialist & Customer Experience Coach

CosmoProf Beauty; Panama City (FL); On-site; USD 24,000 - 36,000; Full time

Job description

Job Description

Job Title: Certified Color Consultant

Essential Function The Certified Color Consultant is our steward to the industry, demonstrating our dominance in all things hair color. The Certified Color Consultant maximizes sales by creating increased customer retention and loyalty. The role will build lasting relationships with DIY enthusiasts and drive behaviors that grow brand awareness and hair color market share.

Primary Duties: The Certified Color Consultant provides an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals. By introducing every customer to the Hair Color category, providing color consultations, and utilizing selling skills � elevating Sally Beauty as the undisputed leader in hair color. Duties also include daily operational tasks, supporting the larger team, and participating in all loss prevention and safety practices.

• Brand: Provide an optimal customer experience and create customer retention by utilizing our selling behaviors, company sales directives, and omni-channel. Ensure all customer transactions are complete and accurate to drive incremental sales. Deliver behaviors consistent with driving desired client survey scores and reviews. Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals. Assist the team with meeting or exceeding specific hair color sales goals, as outlined by the company. Generates cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.
• Operations: Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently. Complete daily paperwork and reporting and make bank deposits, when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties, such as cleaning. Support with planograms, as needed. May open and close the store. Establish technical expertise pertaining to products, policies, and programs. Complete all training programs, as directed. Be a continuous learner to stay current on trends in the industry. Be committed to ongoing training & education.
• People: Always work well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance. Collaborate with a wide number of customers and co-workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion, and belonging.
• Safety/Loss Prevention: Compliance with and knowledge of all safety and loss prevention policies. Compliance with all inventory control procedures & hazardous material.
  
  

Why You�ll Love Working Here

• The people are creative, fun and passionate about beauty.
• Generous product discount and free sample products.
• You will receive a great education regarding our products through guided learning and certification courses.
• You will have ample opportunity for growth.
• We are proud to offer a competitive benefits package for our part-time associates that includes medical insurance with pharmacy benefits, dental & vision insurance, as well as a 401k retirement plan. Associates accrue anywhere from eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year (based on years of service). We offer supplemental life insurance, associate advocacy benefits, and a host of voluntary benefits from accident insurance to identity theft protection to pet insurance.
  
  

Knowledge, Skills/Abilities And Requirements

• High school diploma or equivalent
• Must be 18 years of age or older
• 1+ year retail sales/customer service experience preferred
• Ability to communicate with customers, co-workers, and management in a clear, concise manner
• Must be available to meet the scheduling needs of the business
• Ability to execute product knowledge from training to support with customer service
• Ability to explain product labels
• Can follow direction and perform other duties as assigned by Manager
• Comprehensive knowledge of iPad and navigation of the internet and social media platforms
• Ability to present a professional image and interact positively with the public
  
  

Working Conditions /Physical Requirements

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.

Additional Information

Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you.

The application window is 45 days after posting date, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.

At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability. SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.