Hagerstown Customer Returns - Clerk, Warehouse

Lifetime Brands, Inc.; Hagerstown (MD); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

Employee Discounts

401K after probation

Volunteer opportunities

Job summary

Lifetime Brands, Inc. is seeking a Hagerstown-based Customer Returns Clerk in the warehouse. You will receive, inspect, and process returned merchandise, ensuring proper documentation and accurate inventory updates.

The role requires attention to detail and the ability to work with the WMS and related paperwork. Responsibilities include determining disposition, preparing vendor returns when needed, and maintaining records.

Qualifications

• Experience handling returns and documentation.
• Ability to inspect returned items for defects and determine disposition.
• Proficiency with basic computer systems used for logging and reporting.

Responsibilities

• Receive returned merchandise and verify it against paperwork.
• Inspect items for damage or defects.
• Determine disposition and process returns in the WMS system.
• Prepare vendor return shipments when required.
• Document actions in forms, reports, and logs.
• Answer inquiries and provide direction as needed.
• Maintain accurate records and logs.

Skills

Basic computer skills

WMS familiarity

Tools

WMS

Job description

Hagerstown Customer Returns - Clerk, Warehouse

Lifetime Brands, Inc., 16545 Cargo Drive, Hagerstown, Maryland, United States of America

Job Description

Posted Wednesday, August 12, 2026 at 4:00 AM

Position Overview

A returns clerk is responsible for receiving, inspecting, processing and documenting returned merchandise. This position ensures returned merchandise are accurately evaluated, inventoried and processed.

Essential Job Functions

Receive returned merchandise.

Inspect returned item for damage/defects.

Determine disposition of returned products.

Process returns in WMS

Verify authorization numbers and supporting documentation

Prepare vendor return shipments when required.

Document actions by completing forms, reports, logs, and records

Answers the telephone and answers questions and gives direction when needed

Relies on experience and judgment to plan and accomplish goals

Performs a variety of tasks

Other duties as assigned

• Basic computer functions

About Lifetime Brands

Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home. We offer brands you trust, value without compromise and an unwavering commitment to innovation. Our products make it easier for you to prepare food, serve meals, entertain guests, and decorate your home.

• All full-time employees (and family members) are eligible to participate in our Medical, Dental, and Vision plans
• Flexible Spending Accounts for Health and Dependent Care
• Short-Term Disability & Long-Term Disability
• Company Paid Basic Life and Accidental Death & Dismemberment Insurance
• Eligibility in the Company's 401K plan, after 90 days of employment
• Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions
• 10 Company Paid Holidays
• Employee Product Discounts
• Tuition Assistance
• Employee Assistance Program
• Volunteer Opportunities- 4 hours of paid optional volunteer time (annually)
• Seattle, WA based employees are provided with commute trip reduction incentives
• Benefits are offered to employees who work 30 hours or more

In addition to the above, we offer voluntary benefits.

Lifetime Brands, is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.

This job posting contains a pay range, which represents the range of salaries or hourly rates that Lifetime Brands believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. Lifetime Brands expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would Lifetime Brands consider paying a salary or rate near the higher end of the range.

Lifetime Brands, Inc., 16545 Cargo Drive, Hagerstown, Maryland, United States of America