H6320 RISK MANAGEMENT COORDINATOR

Inn of the Mountain Gods; New Mexico; On-site; USD 65,000 - 90,000; Full time

Job summary

Inn of the Mountain Gods in New Mexico is seeking a Risk Management Coordinator to oversee risk, safety, claims, and emergency preparedness activities. You will support the Director of Security by conducting fact-finding, maintaining records, coordinating training, and tracking corrective actions.

This role ensures compliance with federal, state, local, gaming, and company requirements, while protecting guests, team members, and property.

Qualifications

• Associate degree preferred; three years of related experience is valued.
• Experience in hospitality, gaming, or regulated environments is a plus.
• Proficiency with documentation, reporting, and recordkeeping.
• Ability to learn approved claims, incident, training, or records systems.

Responsibilities

• Coordinate intake, documentation, and follow-up for general liability, property damage, and workers' compensation.
• Conduct fact-finding for injuries, incidents, and safety concerns; collect photos, statements, and records.
• Prepare and submit claim notices to insurers; track deadlines and status through closure.
• Maintain confidential records of claims, incidents, inspections, training, and corrective actions.
• Coordinate the Resort Safety Program, safety committee meetings, and training sessions.
• Present safety information in new-employee orientation and departmental training.

Skills

Risk management

Safety compliance

Incident reporting

Training coordination

Records management

Communication

Education

Associate degree in risk management, occupational safety, business administration, criminal justice, hospitality, or a related field

Tools

Microsoft Office

Claims management software

Job description

Reports To: Director of Security

Summary of Position

Coordinates the Resort's risk management, safety, claims, and emergency preparedness activities. The position supports the Director of Security by conducting fact-finding, maintaining records, coordinating training and safety initiatives, monitoring corrective actions, and working with internal departments, insurers, and other external resources. The Coordinator promotes compliance with applicable federal, state, local, gaming, and company requirements and helps protect guests, team members, and property.

Key Responsibilities and Performance/Behaviors

• Ability
• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Behavior
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.
• Service
• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Professionalism
• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Communication
• Provides information others need to succeed, in time for them to use it.
• Ensures that all shifts are provided with the necessary information to facilitate their success.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Team Work
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps all departments achieve success.
• Offe ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.
• Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
• Coordinate intake, documentation, and follow-up for general liability, property damage, and workers' compensation matters; promptly route matters requiring approval, settlement authority, legal review, or management direction to the Director of Security or other authorized leader.
• Conduct and document fact-finding for guest and team member injuries, property damage, loss incidents, and safety concerns, including photographs, statements, records, and other relevant information.
• Prepare and submit required claim notices and supporting documentation to insurance carriers or third -party administrators; track requests, deadlines, status updates, and open items through closure.
• Maintain accurate and confidential claim, incident, inspection, training, and corrective-action records in accordance with established retention and privacy requirements.
• Conduct routine facility safety inspections and coordinate joint inspections with Security, Facilities/Engineering, Fire personnel, and other departments as directed.
• Document safety or health concerns, notify the responsible department, and track corrective actions to completion or escalation.
• Coordinate the Resort Safety Program, including safety committee meetings, agendas, minutes, annual objectives, educational materials, and follow-up assignments.
• Prepare concise monthly risk and safety reports for the Director of Security and designated leadership, including incident activity, claim status, inspection findings, training completion, and overdue corrective actions.
• Coordinate First Aid, CPR, safety, and related training using qualified internal or external resources; schedule classes, issue notices, document attendance, and maintain current training records.
• Present approved safety information during new team member orientation and other departmental training sessions.
• Maintain an inventory and inspection schedule for designated firefighting and emergency equipment; coordinate repair or replacement needs with the responsible department or vendor.
• Assist with developing, updating, and distributing, and exercising emergency and disaster plans for Resort locations.
• Monitor applicable workplace safety and gaming requirements; communicate identified compliance concerns to the Director of Security and support corrective action.
• Collaborate with departments to develop practical loss-control measures that reduce injuries, property damage, operational disruption, and claim costs.
• Adhere to regulatory, departmental, casino, and internal control requirements; obtain and maintain a gaming license.
• Perform other risk management, safety, emergency preparedness, or security -related duties as assigned.
• Research and recommend new technologies, including AI tools, to improve operational efficiency of Risk Management.

Authority and Accountability

• Coordinates work and follows up on assigned actions but does not exercise independent settlement, payment, contracting, policy-approval, or disciplinary authority unless specifically delegated in writing.
• Immediately escalates serious injuries, significant property losses, regulatory concerns, suspected fraud, litigation notices, imminent hazards, and overdue corrective actions to the Director of Security.
• Protects confidential, medical, claim, personnel, and business information and shares it only with authorized individuals.

Core Competencies

• Organization and follow-through
• Accurate documentation and records management
• Professional written and verbal communication
• Incident fact-finding and objective reporting
• Safety awareness and hazard recognition
• Training and meeting coordination
• Confidentiality and sound judgment
• Guest service, teamwork, and accountability
• Supervisory Responsibilities

There are no supervisory responsibilities.

• Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• Associate degree in risk management, occupational safety, business administration, criminal justice, hospitality, or a related field preferred. Relevant experience may be considered in place of formal education.
• Three years of progressively responsible experience in risk management, safety, claims, security, workers' compensation, insurance, or a related field preferred.
• Experience in hospitality, gaming, tribal enterprise, or another regulated environment preferred.
• Working knowledge of incident documentation, claims coordination, workplace safety practices, emergency preparedness, and corrective-action tracking.
• Proficiency with Microsoft Office applications and the ability to learn approved claims, incident, training, or records systems.

Licenses, Certifications, and Other Requirements

• Must obtain and maintain a gaming license.
• First Aid/CPR/AED instructor certification preferred or must be obtained if assigned by management.
• Must be able to work special events, concerts, emergencies, or other operational needs as scheduled.
• Must maintain a valid driver's license if operating company vehicles is required.
• Physical Demands

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.