H6160 BROKEN ARROW BUSSER

Inn of the Mountain Gods Resort and Casino; United States; On-site; USD 17,000 - 21,000; Full time

Job summary

Inn of the Mountain Gods Resort and Casino is seeking a Busser to support servers during shifts. Duties include preparing tea/coffee, stocking glassware and dinnerware, bussing assigned stations, and assisting guests in the dining room. Breaks down bussed items in the dishwashing area and helps ensure smooth dining room operation.

The role emphasizes hospitality, teamwork, and maintaining clean, organized dining spaces in a fast-paced resort environment.

Qualifications

• High school diploma or GED required.
• Six months to one year of related experience preferred.
• Mescalero Apache Tribal preference; bicultural experience preferred.

Responsibilities

• Inspect assigned area for organization and cleanliness.
• Clear and reset tables, report any damage noticed to supervisor.
• Assist servers and maintain beverages, glassware and tableware readiness.
• Adhere to resort policies and maintain a neat, professional appearance and demeanor.

Skills

Hospitality

Guest service

Teamwork

Education

High School Diploma or GED

Job description

Position Title: Busser (Apache Tee, Broken Arrow Tap House, Wendells, Red Hat Grille, The Market at the Mountain)

Reports To: Restaurant Manager, Assistant Manager, Supervisor

Supervises: N/A

Summary of Position

Assist the server to which he/she is assigned to for the duration of the shift. Prepares tea, coffee, ice; stocks glassware, dinnerware and plates; pre-busses bussers assigned stations. Assists all customers in dining room. Breaks down bussed items in dishwashing area.

Key Responsibilities and Performance/Behaviors

• Ability
• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOPs and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; Do it right the first time.
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.
• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or teams service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

Essential Duties and Responsibilities

• Inspects assigned area/pantry area for organization and cleanliness.
• Inspects tables/chairs of assigned section and reports any damage noticed to Manager or Supervisor on duty.
• Clears and resets tables, cleans ashtrays in smoking sections.
• Removes extra place setting(s) or adds place settings as needed.
• Removes and separates dishware, glassware and silverware for washing.
• Puts away washed dishware, glassware and silverware when assigned to pantry.
• Polishes all glassware and silverware as needed.
• Prepares takeout items for guest/customer.
• Maintains a clean and organized bussing/pantry area at all times making sure panty area is fully stocked.
• Completes assigned opening and closing side work.
• Keeps floor clean in dining room, pantry, in front of buffet line areas.
• Keeps beverages freshly prepared and ready for servers.
• Greets and seats guest if necessary.
• Pours non-alcoholic beverages for customers.
• Folds napkins and rolls silverware as necessary.
• Assists other departments when necessary.
• Adheres to all regulatory, departmental and casino policies and procedures.

Supervisory Responsibilities

Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; or equivalent combination of educational and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.