H0094 - AES Team Member Wage

Commonwealth of VA Careers; Mechanicsville (VA); On-site; USD 47,000 - 76,000; Part time

Job summary

Commonwealth of VA Careers is seeking a part-time Design Technologies Support specialist to assist with OpenRoads, OpenBridge, and ProjectWise. This role will install, configure, and troubleshoot software, manage user access, and coordinate with vendors to resolve issues across transportation design projects.

The ideal candidate will have Civil Engineering knowledge, strong communication, and experience documenting workflows and training materials for staff and external users.

Qualifications

• Ability to communicate effectively orally and in writing.
• Knowledge of civil engineering practices and principles related to roadway design.
• Experience with CAD software and design tools.
• Proficiency in creating user-focused documentation and job aids.
• Familiarity with software support and helpdesk processes.

Responsibilities

• Design Technologies Support: serve as the technical support resource for CADD software applications (Bentley OpenRoads, OpenBridge, ProjectWise).
• Helpdesk Support: manage and maintain support requests, diagnose issues, and ensure timely resolution.
• Perform duties as assigned and contribute to ongoing projects.
• Technical Development: create training materials, manuals, and presentations; keep docs updated.
• Vendor Coordination: engage with software vendors to resolve issues and discuss updates.

Skills

Customer support

Technical documentation

Training development

Vendor coordination

System administration basics

Education

Civil Engineering degree

Tools

OpenRoads

OpenBridge

ProjectWise

Job description

Hiring Range: $33.82 to $54.96

Full Time or Part Time: Part_Time

Additional Detail

Description for Candidates:

Perform special duties as assigned. To advance the development, integration, and support of innovative design technologies that enhance efficiency, accuracy, and quality of transportation project delivery. Support engineers, designers, project teams and internal and external customers by implementing and maintaining digital tools, workflows, and standards related to 3D design software and other emerging technologies. Collaborate across disciplines to ensure that VDOT remains at the forefront of design innovation, while aligning technology solutions with agency goals, industry best practices, and evolving infrastructure needs.

How you will contribute:

• Design Technologies Support: Serve as the technical support resource for all departmental CADD software applications, including but not limited to, Bentley design tools such as OpenRoads, OpenBridge, and the ProjectWise file management system. Duties include installing and configuring software, managing user accounts and access permissions, and ensuring operational functionality. Coordinate with technical staff and other division support teams to diagnose and resolve software, hardware, and system-related issues in a timely and efficient manner.


• Helpdesk Support: Manage and maintain support requests within the Design Technologies helpdesk system (database), including the entry, monitoring, and assessment of tickets submitted by both internal and external users. Diagnose and resolve issues as they are received to ensure support of all issues in a timely and efficient manner. Serve as backup Helpdesk Coordinator, providing administrative support and oversight of the Helpdesk system as required.


• Perform duties as assigned.: Perform duties, tasks, activities and/or projects as assigned.


• Technical Development: Develop and maintain user-focused written communication materials, including job aids, training manuals, and presentations, to support the effective use of software applications. Ensure all documentation is regularly updated to reflect changes in software functionality and departmental processes, promoting consistent and accurate user support.


• Vendor Coordination: Coordinate and manage interactions with software vendors, including initiating support requests for vendor-specific technical issues and working directly with vendors to ensure timely and effective problem resolution. Collaborate with vendors to discuss new software initiatives, updates, and potential impacts—both positive and negative—on existing systems to support the department’s operational goals and technology strategy.

What will make you successful:

• Ability to audit digital records/accounts for system security requirements.


• Ability to communicate effectively with internal and external customers.


• Ability to create clear, concise, and accurate documentation for software updates, for integration into organizational policies and user manuals.


• Ability to establish and maintain effective working relationships with agency business and technical staff, other governmental employees, and vendors.


• Ability to follow oral and written instructions.


• Ability to gather and analyze data and reach sound, logical conclusions.


• Ability to make presentations and conduct training.


• Ability to manage multiple tasks simultaneously in a dynamic work environment.


• Ability to provide technical support to customers by analyzing, designing, developing and implementing technology solutions.


• Ability to work independently to set priorities, schedules, resolve issues and make decisions.


• Knowledge of civil engineering practices and principles related to roadway design and transportation infrastructure.


• Skill in documenting workflows.


• Skill in strategic and analytical thinking.


• Skill in the use of computers and software applications.


• Skill in using a variety of software applications to include Computer Aided Drafting (CAD) design software.

Minimum Qualifications:

• Ability to communicate effectively orally and in writing and develop positive working relationships with others.


• Ability to ensure compliance with agency standards, specifications, policies and procedures.


• Ability to investigate, research, analyze, evaluate, and test software applications, and make program recommendations.


• Knowledge of Construction methods and materials.


• Skill in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.


• Skill in the delivery of exemplary customer service.


• Skill in the use of computers, software, and hardware applications.


• Skills in training and supporting others in the use of technical software, including the creation and use of documentation, job aids, and other learning materials.

Additional Considerations:

• A combination of training, experience, or education in Civil Engineering, Engineering Technology or related field desired.

Click below to learn more about the Competency Model associated with this Position:

Physical Requirements

VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.

VDOT Code of Ethics

Standards of Conduct