H Mart Austin II - Store Associate (Part-Time)

H MART - Corp; Austin (TX); On-site; USD 13,776 - 20,664; Part time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Retirement Plan with up to 5% match

Paid-time off (PTO) and Paid-sick leave

Job summary

H MART - Corp in Austin, Texas, is seeking a part-time Store Associate. Candidates will be responsible for various tasks, from handling meat and seafood to providing exceptional customer service.

This role requires multitasking and excellent organization to ensure a clean and satisfying shopping experience for customers. Benefits include health insurance and a retirement plan.

Qualifications

• Positive attitude to provide excellent customer experience.
• Willingness and curiosity to learn about various products.
• Ability to prioritize and manage time effectively.

Responsibilities

• Prepare, process, and pack various meat and seafood products.
• Implement a first-in, first-out system for grocery items.
• Maintain cleanliness and handle customer inquiries.

Skills

Customer Service

Product Knowledge

Organization and Time Management

Problem Solving

Teamwork and Collaboration

Adaptability

Job description

H Mart Austin II - Store Associate (Part-Time)

Job Category: Store

Requisition Number: HMART007627

Showing 1 location

5222 Burnet Road
Austin, TX 78756, USA

Responsibilities

Meat

• Prepare, process, and pack various meat products such as pork, beef, and chicken items
• Ensure proper handling and storage of all the meat products according to food safety guidelines
• Package and label meat products properly according to company guidelines, including merchandising of the meat products in a fresh and appealing manner
• Check for quality, maintain shelves clean and well stocked, rotate and remove out-of-date products, and perform other duties as assigned

Seafood

• Clean, filet, and prepare a variety of seafood products
• Greet customers in a friendly and professional manner, offering assistance and answering questions
• Package seafood products adhering to portion sizes and weight requirements
• Create visually appealing displays of seafood products

Grocery

• Unload, sort, and organize items in the designated storage areas
• Regularly check expiration dates and generate labels with accurate price and organize them in the right place at all times
• Implement a first-in, first-out system to ensure older products are utilized first
• Maintain correct signage for the promotional grocery items
• Use the aisle gun to scan and track inventory

Produce

• Merchandising of the produce items in a fresh and appealing manner
• Handle root vegetables carefully, ensuring proper storage, handling, and display techniques
• Continuously expand your knowledge of different techniques in order to maintain quality and freshness of the products
• Manage displays of UPC products, such as tofu, salad, and nuts
• Plan and execute display changes based on season, time and date

Ready to Cook (RTC)

• Prepare and make various meals and dishes according to standardized recipes and guidelines
• Regularly monitor and rotate food items to ensure freshness and quality
• Clean and sanitize food preparation areas, cooking equipment, and utensils regularly to maintain a clean and safe working environment
• Assist customers with questions and help as needed

Operation Support

• Regularly monitor the parking lot for loose grocery carts and return them to the appropriate bays
• Assist customers with general questions and help them by loading their groceries to their vehicle as needed
• Provide assistance to the cashier by bagging the customers' shopping items
• Maintain all areas clean; leaning duties, collect and remove trash and recyclables, sweep, mop, and vacuum all area floors, restrooms and break areas, replenish supplies
• Perform other operational support duties and tasks including special cleaning duties as assigned
• Work closely with all employees to provide every customer with a satisfied and safe shopping experience
• Place wet floor signs or caution signs in visible areas to alert customers and colleagues of potential hazards
• Take immediate action to clear and clean up water spills to prevent slip and fall hazards

Houseware

• Maintain accurate records of houseware inventory within the store
• Assist in the ordering process for houseware items
• Assist customer issues and complaints, and ensure customers are satisfied with their shopping experience
• Provide exceptional customer service by assisting customers with inquiries
• Conduct face-to-face sales interactions with customers, effectively demonstrating the features and benefits of houseware products

Cashier

• Perform all cash register functions such as greeting customers, scanning and ringing up items correctly, processing payments, and issuing receipts
• Maintain proficiency with item code and PLUs
• Handle all cash, credit, and debit card transactions with accuracy
• Perform all opening, shift changing and closing duties while keeping the area clean and organized
• Assist with bagging items and customer inquiries as needed

Customer Service Associate

• Provide excellent customer service by greeting them and assisting with products and services
• Assist with sorting paperwork such as invoices, sales orders, item data, etc.
• Assist customer issues and complaints, and ensure customers are satisfied with their shopping experience
• Follow company policies and procedures on refunds, redeeming smart card points rewards as well as overall cash handling
• Perform other customer service related duties and tasks as assigned

Common Skills

• Customer Service – Positive attitude to provide great customer experience in an accurate, friendly and helpful manner, understand their needs, and provide appropriate assistance.
• Product Knowledge – Willingness and curiosity to learn and familiarize yourself with the products and about various items within the store.
• Organization and Time Management – Ability to prioritize and manage time effectively in order to multi-task different responsibilities simultaneously.
• Problem Solving – Initiative to quickly assess and resolve issues or concerns, seeking appropriate solutions, and escalating complex problems to supervisors or managers when necessary.
• Teamwork and Collaboration – Work collaboratively with colleagues and contribute to a positive team environment.
• Adaptability – Adapt to changing situations, such as dealing with customer inquiries, handling unexpected issues, and adjusting to new store procedures or promotions.

Benefits

• Health, Dental, Vision Insurance and EAP (Employee Assistance Program)
• 401(k) Retirement Plan with up to 5% match
• Life Insurance and AD&D (Accidental Death & Dismemberment)
• BTA Insurance (Business Travel Accident Coverage)
• Paid-time off (PTO) and Paid-sick leave (PSL)
• FSA (Flexible Spending Account)
• DCFSA (Dependent Child Care Spending Account)
• Celebration & Condolence Benefits
• Holiday Gift Certificates
• Smart card: earn additional 4 points to the standard $1 = 1 point

All benefits are based on full-time positions and company policy

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.