H&M Sales Advisor - Freehold Raceway Mall

H&M; Freehold (NJ); Vor Ort; USD 18.752 - 26.708; Vollzeit

Benefits dieser Stelle

Employee discount at H&M and group

HIP incentive program

Health insurance

Staff development and training

Bonus/retirement plan

Zusammenfassung

H&M in Freehold, NJ is seeking a Sales Advisor to deliver outstanding customer experiences, guide fashion conversations and actively sell our products. You will keep the store well-presented, support garment care and assist with stock replenishment while working closely with the team.

You will promote the Hello Member loyalty app, participate in store initiatives and contribute to a positive, collaborative environment focused on customer needs and sales targets.

Qualifikationen

• Be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience in fashion, retail or service industries.
• Experience in customer service in fashion or retail.

Aufgaben

• Provide excellent customer service by welcoming and guiding customers through the store and leveraging the OMNI experience where available.
• Engage with customers to promote and sell products, advise on fashion trends and stories.
• Maintain garment care, presentation and a clean, tidy sales floor and back of house.
• Support opening/closing duties and stock replenishment per guidelines.
• Actively promote the Hello Member loyalty app and sustainability initiatives.

Kenntnisse

Customer service

Sales experience

Fashion knowledge

Communication

Team oriented

Adaptable

Jobbeschreibung

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use your product and fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with your colleagues to learn, develop and support each other
• Participate in relevant available onboarding, introduction processes and trainings and courses relevant for your role and future development

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep and follow best practice for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications – Who You Are

• Be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service‑related industries.

Benefits

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability.
• We pride ourselves on being a values‑driven organization, guided by 7 unique values that have been part of our success story for over 75 years.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues.
• Support for overall wellbeing with comprehensive benefits, including health insurance, wellness and family support programs, a company‑match retirement plan, paid leave programs, paid time off and a community day to serve your local community.
• Express your personal style with our employee discount at H&M, Other Stories, COS, H&M HOME, ARKET, Afound, COS, Weekday, Monki.
• Our incentive program – HIP – provides further rewards and growth opportunities.

Job Status

Hourly, Non‑Exempt

EEOC Code

SLS

Compensation

Sales Associates Pay Rate $16.50 per hour**

Additional Information

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card, usable on all H&M Group brands in stores and online. In addition to the staff discount, all employees are included in our H&M Incentive Program – HIP, which can be explored here.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. A diverse workforce leads to a positive impact on how we address challenges and what we perceive as possible. Hence, all diversity dimensions are considered in our recruitment process.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way. Learn more about H&M here.

Assessment Information

We use an online assessment tool called Maki for skills‑based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision‑making tool; it is a tool that uses an AI‑created avatar to present a set of multiple‑choice questions designed to assess candidates’ ability to perform the duties of the position. The assessment calculates a total score based on predefined point values. The hiring team will review your whole application, including the assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional.

If you have any difficulties or concerns with the online assessment method, you can request an alternative method by contacting [e-mail]. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process.

During this process, we may collect information from you through cookies, with your consent. This may include details such as your electronic network activity information (IP address, timestamps and device identifiers). The information is accessible to our hiring team but is otherwise kept confidential.

Harassment & Accommodation Notice

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.