H&M Sales Advisor-Acadiana Mall

H&M; Lafayette (LA); On-site; USD 37,250,304 - 53,561,088; Full time

Benefits offered by this job

Staff discount

HIP Incentive Program

Health insurance

Job summary

H&M Lafayette is seeking a Sales Advisor to deliver excellent customer service, guide customers through store experiences and actively promote products, loyalty programs and sustainability initiatives. You will engage customers with fashion trends and ensure a tidy, well-presented store while supporting sales targets with the team.

The role emphasizes fashion passion, strong communication, and collaborative work in a fast-paced retail environment at our Lafayette, LA location.

Responsibilities

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc.
• Use your product and fashion knowledge to share relevant information to customers
• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with your colleagues to learn, develop and support each other
• Participate in relevant available Onboarding, introduction processes and trainings and courses relevant for your role and future development
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities
• As a Sales Advisor, you will be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should be communicative, creative and curious, motivated, flexible, decisive and action-oriented.
• You should enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service-related industries.

Job description

About the Role

As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You will use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc.
• Use your product and fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with your colleagues to learn, develop and support each other
• Participate in relevant available Onboarding, introduction processes and trainings and courses relevant for your role and future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep and follow best practice for any in‑store OMNI Services and in‑store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Who You Are

• As a Sales Advisor, you will be passionate about fashion and everything we create in‑store.
• Motivated by giving customers a great experience.
• You should be communicative, creative and curious, motivated, flexible, decisive and action‑oriented.
• You should enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service‑related industries.

Why You'll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability.
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You will have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you are encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs and paid time off, including a community day to serve your local community.
• You will be able to express your personal style with our employee discount at H&M, Other Stories and COS.

Job Status

Hourly, Non‑Exempt

EEOC Code

SLS

Compensation

Sales Associates Pay Rate $13.00 per hour

This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET and Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way. Learn more about H&M here.

Accessibility

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.