H&M Sales Advisor

H&M; Hickory (NC); On-site; USD 13,069 - 18,614; Part time

Benefits offered by this job

Employee discount

Benefits package

Job summary

H&M USA, Inc. in Hickory, NC is seeking a Sales Advisor who will welcome customers, guide them through the store and actively sell our fashion products. You will share fashion knowledge, support garment care and contribute to a clean, well-presented sales floor and back-of-house.

You will promote the Hello Member loyalty app, engage customers, and collaborate with the store team to reach sales targets. Prior retail experience and a customer-focused attitude are valued.

Qualifications

• Experience delivering in-store customer service.
• Ability to explain fashion trends and product information to customers.
• Proactive about loyalty programs and sustainability initiatives.

Responsibilities

• Provide excellent customer service by welcoming and guiding customers through the store.
• Engage with customers to discuss fashion trends and products.
• Promote and sell products to reach store targets with the team.
• Represent the H&M brand positively during interactions.
• Support garment care, stock replenishment and merchandise displays.
• Assist with opening/closing procedures and store operations.

Skills

Customer service

Sales experience

Fashion knowledge

Communication

Teamwork

Tools

POS system

Job description

About the Role

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and support them with guidance. You’ll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

General Information

Fashion & Trend Awareness

• Keep up to date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use your product and fashion knowledge to share relevant information with customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with your colleagues to learn, develop and support each other
• Participate in relevant available onboarding, introduction processes and trainings and courses relevant for your role and future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain best practice for any in‑store OMNI Services and in‑store tech services/tools, e.g. In‑store Care App, Click & Collect, Smart Store etc.
• Support opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Who You Are

• As a Sales Advisor, you’ll be passionate about fashion and everything we create in‑store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service‑related industries.

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability.
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programmes, company‑match retirement plan, paid leave programmes, paid time off, and a community day to serve your local community.
• You’ll be able to express your personal style with our employee discount at H&M, Other Stories and COS.

Additional Information

Job Status: Hourly, Non‑Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $11.50 per hour**

* This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

** H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Application Support

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

H&M Fashion USA, Inc. – Maki Assessment Tool

We use an online assessment tool called Maki for skills‑based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision‑making tool. Rather, it is a tool that uses an AI‑created avatar to present you a set of multiple‑choice questions. These questions are prepared by the H&M hiring team to assess candidates’ ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.

If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting [e-mail]. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions.

When you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose.

During this process, we may collect information from you through cookies, with your consent. This may include details such as your electronic network activity information (IP address, timestamps and device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information, please refer to our Cookie Notice.

We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us, please refer to our Applicant Privacy Notice.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Videos to Watch: https://youtu.be/niHe1NQ5-rw