H&M Sales Advisor

H&M; Colonial Heights (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fashion retailer in Colonial Heights is seeking a Sales Advisor to provide exceptional customer service, guide shoppers, and maintain a vibrant store atmosphere. Ideal candidates are passionate about fashion, possess strong communication skills, and have retail experience. Join us for a rewarding career with excellent benefits and a supportive work environment.

Benefits

Staff discount on all brands

Wellness programs

Paid leave and community service day

Qualifications

• Passionate about fashion and retail.
• Experience in customer service within fashion or retail.
• Ability to communicate effectively and work in a team.

Responsibilities

• Provide excellent customer service and guide customers.
• Maintain the sales floor and assist with merchandise presentation.
• Support store goals and engage with customers effectively.

Skills

Customer service

Fashion knowledge

Communication

Sales experience

Teamwork

Job description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

• Keep up to date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use your product and fashion knowledge to share relevant information with customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with your colleagues to learn, develop and support each other
• Participate in relevant onboarding, introduction processes, training and courses relevant for your role and future development

Retail Operations / Visual & Commercial Execution

• Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep and follow best practice for any in‑store OMNI services and in‑store tech services/tools (In‑store Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities

Qualifications – Who You Are

• Passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive and action‑oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience working in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion, retail or other service‑related industries

Why You'll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability
• We pride ourselves on being a values‑driven organization, guided by our seven unique values that have been part of our success story for over 75 years
• You will have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programmes, company match retirement plan, paid leave programmes, and paid time off, including a community day to serve your local community
• You will be able to express your personal style with our employee discount at H&M, Other Stories and COS

Benefits

• Staff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound)
• H&M Incentive Programme – HIP (details available through internal portal)
• Competitive perks and benefits tailored to local market (e.g., paid leave, wellness programmes)

Inclusion & Diversity

H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces. Our teams comprise a wide variety of people who share and combine their knowledge, experience and ideas. We strive for a fair and equal process and encourage applicants to participate fully in our recruitment process.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.