Gym Sub Team Player — Flexible Shifts & Member Service

Excel Fitness; Williamsburg (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Excel Fitness in Williamsburg, VA seeks a part-time Team Player to assist with daily club operations and member service. You will help maintain a welcoming atmosphere, promote programs, balance cash drawers, and input member data at the POS.

This role requires CPR/AED certification, 18+ age, and strong communication skills. You will work with management to implement promotions, ensure safety, and support inventory and training needs.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Submit a Sub Availability Form upon hire and complete a new form at least seven (7) days in advance if their availability changes.
• Must maintain reasonable communication with club management and reply within 24 hours to accept or deny a work shift offered.
• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning,HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Skills

Customer service

Communication

MS Office

Excel

Cash handling

Teamwork

Problem solving

Education

High School Diploma or equivalent

CPR/AED Certification

Job description

Excel Fitness in Williamsburg, VA seeks a part-time Team Player to assist with daily club operations and member service. You will help maintain a welcoming atmosphere, promote programs, balance cash drawers, and input member data at the POS.

This role requires CPR/AED certification, 18+ age, and strong communication skills. You will work with management to implement promotions, ensure safety, and support inventory and training needs.