Gym Front Desk & Member Services Pro

Excel Fitness; Washington (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Excel Fitness in Washington, NC is seeking a Team Player to perform daily shift duties, maintain club cleanliness, assist members, and uphold Excel standards across all operations including equipment, tanning, HydroMassage, and other amenities.

Responsibilities include assisting the GM/AM with promotions, conducting audits, inputting member data, ensuring safety and compliance with state and federal laws, and delivering high level member service while promoting the Planet Fitness experience.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone; training provided within 30 days.
• Comfortable standing for long periods and able to lift up to 25 pounds regularly.
• Strong communication with internal and external customers.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and holds up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re‑inspecting said tasks.
• Audit and balance cash drawers daily.
• Input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day‑to‑day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Skills

Customer service

Communication

Team player

Microsoft Office

Education

High School Diploma or equivalent

Tools

Cash handling

POS systems

Job description

Excel Fitness in Washington, NC is seeking a Team Player to perform daily shift duties, maintain club cleanliness, assist members, and uphold Excel standards across all operations including equipment, tanning, HydroMassage, and other amenities.

Responsibilities include assisting the GM/AM with promotions, conducting audits, inputting member data, ensuring safety and compliance with state and federal laws, and delivering high level member service while promoting the Planet Fitness experience.