GxP Quality & Compliance Manager- Life Sciences

SBM Offshore; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

SBM Management Services, LP in Austin, TX is seeking a Critical Environments Manager to coordinate and direct operations delivering contractual responsibilities between SBM and customers. You will plan, supervise, and maintain program health, with responsibility for QA processes and client relations.

This role requires on-site leadership, problem solving, and a proactive approach to audits, regulatory compliance, and continuous improvement. Some travel is required.

Qualifications

• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and safe handling of chemicals.
• Customer service, problem solving, time management, planning and training skills.
• Experience ensuring QA and regulatory compliance across programs.

Responsibilities

• Coordinate and direct operations to meet contractual SOW and quality standards.
• Investigate customer complaints and support RCA activities.
• Monitor compliance with local, state, and federal regulations (FLSA, OSHA, ADA).
• Lead on-site assessments and drive improvement actions.
• Support site transitions and client inspections.

Skills

Quality Assurance

Project Management

Leadership

Client Relations

Tools

MS Office

Job description

NOW HIRING: The Critical Environments Manager will be responsible for coordination and directing operations necessary to carry out contractual responsibilities between SBM and customers. This includes all necessary planning, supervision, customer relations and other high-level responsibilities to maintain the health of the programs assigned. This individual is also responsible for assessing, implementing and sustaining companywide standards along with developing program specific quality assurance and control processes.

• Perform on-site assessments determining effectiveness of program in meeting contractual SOW and quality of service delivery
• Make recommendations, share best practices and implement actions to improve program SOW and/or quality service delivery
• Investigate customer complaints regarding quality and support RCA activities
• Identify at risk programs and facilitate CAPA process and required follow up actions where needed
• Monitor internal processes for quality standards via on-site and remote program formal assessments
• Support new account transitions as assigned
• Guide and assist prior to and during high level client service inspections (i.e. Regulatory, Partner, VIP)
• Conduct personnel compliance audits, develop and/or verify work schedules to ensure adequate service and local management team informed of significant issues identified during activities and actions taken to improve
• Support operations feed forward loop through proper execution of the CE Quality Events as assigned
• Audit inventory supplies and equipment for condition and SOW delivery effectiveness
• Develop new approaches to solve problems identified during quality activities
• Investigate and promote improved equipment and methods
• Implement organization policies and goals
• Participate in the development of long‑range plans for program/process improvements
• Support assigned sites in driving organic growth and new client opportunities
• Collect benchmarking data for preparing estimates, labor hours, expenses, and other metrics
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of controlled environment programs
• Act as liaison between company, customers, clients, employees, and subcontractors

Some travel is required for this position

Certificates, Licenses, Registrations

A valid driver's license may be required for this position based on business needs. Completed all safety and task training certification May be required to be forklift certified

Bilingual a plus

• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willing to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
• Knowledge of Microsoft Office and Computer Skills
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; addressing complaints and resolving problems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For information about SBM's benefits, please visit SBM's website at:

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.