GxP Operations Support Specialist, Manufacturing Systems

Vertex Inc.; Boston (MA); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

On-site work five days a week

Total Rewards benefits

Job summary

Vertex Inc. is seeking a GxP Operations Support Specialist in Boston to help implement, maintain, and improve digital manufacturing systems. You will work with Manufacturing, Quality, Engineering, and IT to document processes, test changes, and ensure compliant operations.

The role involves configuring MES changes, supporting UAT, documenting test results, and maintaining SOPs while collaborating with cross-functional teams. On-site five days weekly with Vertex Total Rewards benefits are offered.

Qualifications

• Bachelor’s degree or higher in a related field or equivalent experience.
• 1 year of GMP/biopharma industry experience recommended.

Responsibilities

• Configure, test, and deploy MES and related system changes under guidance.
• Participate in cross-functional workshops with manufacturing, QA, engineering, and IT.
• Support UAT with test cases, results, defects, and issue resolution.
• Assist with documentation including requirements and change-control records.
• Monitor incidents and coordinate with support teams for operations.
• Maintain system and business-process documentation and SOPs.
• Coordinate end-user communications and training on MES releases.
• Analyze system data to identify trends and drive improvements.
• Develop understanding of electronic batch records and GMP requirements.

Skills

Documentation

Analytical thinking

Cross-functional collaboration

GxP knowledge

Regulatory compliance

Learning agility

Education

Bachelor’s degree or equivalent experience

Job description

Job Description

General Summary:

The GxP Operations Support Specialist will support the implementation, maintenance, and continuous improvement of digital manufacturing systems. Working under the guidance of more senior team members, this role will partner with Manufacturing, Quality, Engineering, and IT stakeholders to document business processes, support system enhancements, test system changes, and help ensure reliable and compliant system operations.

Key Duties and Responsibilities:

• Help configure, test, and deploy MES and other system changes under the direction of senior team members, system owners, and technical teams.
• Participate in workshops and meetings with Manufacturing, Quality, Engineering, Supply Chain, and IT stakeholders.
• Support user acceptance testing (UAT), including preparing test cases, documenting test results, tracking defects, and coordinating issue resolution.
• Assist with documentation, including requirements, test evidence, and change-control records.
• Support manufacturing digital system operational activities, including monitoring incidents, documenting issues, escalating concerns, and coordinating with support teams.
• Help maintain system and business-process documentation, including standard operating procedures, work instructions, training materials, and process maps.
• Assist with end-user communications and training activities related to MES enhancements and system releases.
• Analyze basic system, production, and issue-management data to identify trends and support continuous improvement initiatives.
• Develop a working understanding of manufacturing operations, electronic batch records, GxP requirements, and MES best practices.
• Perform other system-analysis and project-support activities as needed.

Knowledge and Skills:

• Strong attention to detail and ability to create accurate, organized documentation.
• Demonstrated problem-solving, analytical, and communication skills.
• Ability to learn new technologies and business processes in a fast-paced, collaborative environment.
• Ability to work effectively with cross-functional teams and manage assigned work with appropriate guidance.
• Familiarity with regulated environments and concepts such as Good Manufacturing Practices (GMP), GxP, data integrity, or computer system validation

Education and Experience:

• Bachelor’s degree or high school diploma with experience in a pharmaceutical or biotechnology manufacturing or the equivalent combination of education and experience in a related field.
• Typically requires 1 year of experience in a GMP pharmaceutical/biopharmaceutical industry, or the equivalent combination of education and experience

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range:

$38 - $57

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

On-Site Designated

Flex Eligibility Status:

In this On-Site designated role, you will work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.