GWIM Senior Operations Representative

National Black MBA Association; Birmingham, Northern (AL, KY); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Work from home eligibility

Onsite work as required

Job summary

Merrill Wealth Management is seeking an associate to handle standard transaction processing, reconciliation, and research requests in support of the wealth management business. You will provide quality service and efficient operations support for internal partners and external clients, with some independence and escalation to team lead as needed.

The role emphasizes collaboration, accuracy, and timely responses across channels, enabling the advisory teams to serve clients effectively and

Qualifications

• Minimum 1+ years professional or relevant internship experience.
• Strong communication skills, both verbal and written.
• Strong analytical skills, able to maintain a high quality of customer service and attention to detail.
• Work independently, prioritize time and exceptional organizational skills.
• Manage multiple and conflicting objectives, projects or activities at once with minimal direction.

Responsibilities

• Performs standard transaction processing and reconciliation according to the established guidelines and procedures.
• Responds to client inquiries through numerous channels to support operational efficiency and quality client service.
• Performs basic research, follow-ups, and resolution of routine research requests.
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate.
• Provides general operational support including handling inbound calls, mail sorting, and mail distribution.

Skills

Communication skills

Analytical skills

Independent work

Organization

Multitasking

Education

High School Diploma

Tools

CEW

KDC

CMC cases

CDOL

Job description

Job Description

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Job Description

This job is responsible for standard transaction processing, reconciliation, and resolution of research requests supporting the wealth management business. Key responsibilities include providing quality service and effective and efficient operations support for internal business partners and/or external clients. Job expectations include operating with some independence and referring more complex issues and escalations to the team lead or manager.

Responsibilities

• Performs standard transaction processing and reconciliation according to the established guidelines and procedures
• Responds to client inquiries through numerous channels to support operational efficiency and quality client service
• Performs basic research, follow-ups, and resolution of routine research requests
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
• Provides general operational support including handling inbound calls, mail sorting, and mail distribution

Required Qualifications

• Minimum of 1+ years professional or relevant internship experience required
• Strong communication skills, both verbal and written
• Strong analytical skills, able to maintain a high quality of customer service and attention to detail
• Work independently, prioritize time and exceptional organizational skills
• Manage multiple and conflicting objectives, projects or activities at once with minimal direction

Desired Qualifications

• Form and maintain strong working relationships with internal business partners while working together to better serve clients
• Proactively identify opportunities for process improvement
• Knowledge of Merrill systems including CEW, KDC, CMC cases, CDOL, branch scanning, etc.
• Knowledge of asset transition process is preferred

Skills

• Business Operations Management
• Customer Service Management
• Prioritization
• ReportingTrade Operations Management
• Data Collection and Entry
• Data and Trend Analysis
• Organizational Effectiveness
• Process Management
• Quality Assurance
• Customer and Client Focus
• Oral Communications
• Research Analysis
• Written Communications

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the Workplace Excellence policy.

Shift

1st shift (United States of America)

Hours Per Week

37.5