Gurgaon|398|Cast|BillChat|18-Sep-26

Teleperformance Spain; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance Spain seeks versatile customer service specialists to join a world-class team delivering omnichannel support for global clients. The role supports customers remotely or on-site, focusing on issue resolution and a positive customer experience.

You will work under moderate supervision with access to advanced support tools and procedures designed to ensure high-quality service while promoting inclusion and career growth within a supportive culture.

Qualifications

• General customer service and support across multiple sub-families.
• Remote customer service via phone, online chat, or text.
• Call center-based support with high volume of low complexity inquiries.
• Distribution center or walk-in service center customer support.
• Incumbents may require vocational or basic technical education and operate under moderate supervision.

Responsibilities

• Provide customer service and support via phone, chat, or text.
• Handle high volume of low complexity inquiries in a call center setting.
• Analyze and resolve customer issues when appropriate.
• Serve as liaison between customers and production/distribution teams regarding orders.
• Offer both technical and non-technical support in walk-in service centers.

Skills

Customer service

Education

Vocational or basic technical education

Tools

Basic job procedures knowledge

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on‑site and work‑at‑home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world‑class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text
• Call center‑based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non‑technical customer support in a walk‑in service center
• Incumbents matching to this specialization are not compensated based on achievement of sales targets.
• Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.
• Requires moderate supervision.
• Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Be One of Our People

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Application Accommodation

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.