Gun Customer Service Full Time

Scheels; Springfield (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

ESOP

401(k) with Roth options

Health coverage (medical, dental, and视

Paid time off including holidays andm

Life Insurance

Job summary

Scheels in Springfield, IL is seeking Gun Customer Service associates to greet customers, process transactions, and ensure compliance with ATF laws. This role requires attentiveness, accuracy, and a commitment to creating a welcoming shopping experience for every guest.

You will promote Scheels Visa, perform firearm background checks, assist with Gun Room housekeeping, and support a culture of ownership and teamwork in a fast-paced retail environment.

Qualifications

• Must be at least 21 years old due to firearm processing compliance.
• High school diploma or GED; 1–3 months cashiering experience preferred.
• Ability to comply with ATF laws and Scheels procedures.

Responsibilities

• Greet customers entering and exiting the store.
• Accurately process transactions and firearm purchases with background checks.
• Promote the Scheels Visa card and explain benefits.
• Assist with Gun Room housekeeping.
• Follow all ATF laws and guidelines.
• Handle returns and exchanges for firearm purchases.
• Provide friendly, personalized service and meet the digital receipt program goals.
• End each transaction by saying “thank you” to every customer.
• Perform other duties as assigned.

Skills

Customer service

Cashier experience

Communication skills

Education

High school diploma or GED

Tools

POS system

Job description

Springfield Scheels
3801 S MacArthur Blvd
Springfield, IL 62711, USA

Description

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

Overview:

Gun Customer Service associates are responsible for creating a welcoming environment by greeting customers, accurately processing transactions while following all ATF federal laws and guidelines. This role provides friendly, helpful service that ensures customers leave with a positive impression of Scheels.

This role requires all associates to be at least 21 years of age due to compliance requirements for processing firearms.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience
• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful
• Having a Team-First, Winning Mentality
• We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change
• We embrace growth, innovation, and feedback
• Change is not a barrier–it’s a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners
• Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do
• Trust is the foundation of our relationships–with customers and with each other
• We act with transparency, fairness, and respect at all times

Responsibilities:

• Greet all customers with a smile when entering and exiting the store
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
• Treat merchandise with care, and bag purchases carefully and efficiently
• Promote the Scheels Visa card and clearly explain all benefits
• End each transaction by saying “thank you” to every customer
• Process returns and exchanges for firearm purchases
• Complete firearm background checks
• Assist with Gun Room housekeeping
• Ensure all ATF federal laws and guidelines are followed
• Ability to execute technology-based processes for firearm and/or suppressor transactions
• All other duties as assigned

Education & Experience:

The ideal candidate will have a high school diploma or general education degree (GED), and/or 1-3 months of cashiering experience

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work –

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Full Time Benefits:

At SCHEELS, we offer a full range of benefits including:

• Employee Stock Ownership Plan (ESOP)
• 401(k) with Roth options
• Full health coverage including medical, HSA, dental, and vision
• Accident and hospital indemnity insurance
• Employee Assistance Program
• Paid time off including holiday pay, maternity/parental leave and bereavement leave

Learn more about what it means to be an owner at SCHEELS on our Careers Page .

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.