PT Guitar Technician (Luthier) Store 833

The Guitar Center Company; Laurel (MD); On-site; USD 20,664 - 30,996; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Gig leave for musicians

Job summary

A leading music retail company in Laurel, Maryland is seeking a Repair Tech (Guitar) to provide top-notch maintenance and repair for customer instruments. The ideal candidate will possess strong guitar repair skills and a commitment to delivering excellent customer service. This role includes maintaining store gear and ensuring a positive customer experience. Gig leave for musicians and robust benefits like health insurance and 401(k) are part of the offerings.

Qualifications

• Skilled understanding of repairing guitars.

Responsibilities

• Interact with customers, ensuring a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store-owned gear, as requested.
• Complete warranty repair work.
• Perform additional duties as assigned.

Skills

Customer service

Guitar repair skills

Sales techniques

Job description

Pay Rate

Pay Rate: $15.00/hr - $22.50/hr plus commission depending on background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee; the pay range(s) listed are provided in compliance with state‑specific laws. Pay ranges may vary in other locations.

Position Overview

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and to make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission.

As a Repair Tech (Guitar), you will perform maintenance and repair services on customer‑owned instruments and assist in maintaining specific store inventory, continually building and increasing the business through a great customer experience and quality work.

Key Characteristics of Successful Repair Technicians

• Customer Focus: Understands customer‑service principles and can provide an excellent customer experience. Approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer‑service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Learns quickly and takes positive action without being requested. Develops knowledge and skills including product, store operations, sales and leadership.
• Selling: Works through the GC certification program to gain a base understanding of products and sales techniques.
• Training: Effectively trains learners and communicates information and techniques so that they are retained.

Responsibilities

• Interact with customers, ensuring a positive customer experience.
• Service customer‑owned instruments with a high level of craftsmanship.
• Maintain store‑owned gear, as requested.
• Complete warranty repair work.
• Perform additional duties as assigned.

Why Guitar Center?

For employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401(k) plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Requirements

• Skilled understanding of repairing guitars.

Preferences

• Foundational product knowledge on Guitar Center products.

Equal Opportunity Employer

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

Accommodation

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to [e-mail].