Guitar Technician (Luthier) Store 744

The Guitar Center Company

Winston-Salem (NC)

On-site

USD 21,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Gig leave for musicians

Medical benefits

401K with company match

Employee discount program

Mental health support

Paid time off

Employee discount

Tuition reimbursement

Job summary

A leading music retail company in Winston-Salem seeks a Repair Tech to provide maintenance and repair services for customer-owned instruments. The ideal candidate will have excellent guitar repair skills and a customer-focused attitude. This position offers a unique opportunity for musicians with benefits including gig leave, medical, dental, and vision support, 401K, and tuition reimbursement. Join us to help foster a creative and inclusive environment for music lovers.

Qualifications

Skilled understanding of repairing guitars.
Foundational knowledge of Guitar Center products.

Responsibilities

Interact with customers, ensuring a positive customer experience.
Service customer-owned instruments with a high level of craftsmanship.
Maintain store owned gear, as requested.
Complete warranty repair work.
Additional duties as assigned

Skills

Customer service principles

Understanding of product knowledge

Ability to train learners

Guitar repair skills

Job description

Overview

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

Position

As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.

Key Characteristics

Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership.
Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
Training: Able to effectively train learners and communicate info and techniques so that they are retained.

Responsibilities

Interact with customers, ensuring a positive customer experience
Service customer-owned instruments with a high level of craftsmanship
Maintain store owned gear, as requested
Complete warranty repair work
Additional duties as assigned

Why Guitar Center?

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1?818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

Requirements