Guestlist Moderator - OMNIA Nightclub Las Vegas

Tao Group; Las Vegas (NV); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

State Applicable Time Off

Pet Insurance

401(k) Retirement Program withEmployer

Employee Assistance Program

TAO Savings Marketplace

Employee Discounts and much more!

Job summary

TAO Group is seeking part-time Guestlist Moderators in Las Vegas. You will greet guests, verify reservations, manage entry, and coordinate with promotions, VIP services, and security to ensure a smooth guest experience.

This role requires a positive attitude and strong teamwork in a fast-paced venue environment. Responsibilities include handling guest lists, monitoring lines, addressing inquiries, and supporting opening/closing duties while maintaining professional appearance and compliance with

Qualifications

• High School Diploma or Bachelor’s degree with emphasis in hospitality or related field.
• Proficient in Windows Microsoft Office; POS systems and Oracle knowledge preferred.
• 21+ years of age.

Responsibilities

• Welcome guests to the venue in a warm and friendly manner.
• Accurately manage reservations and assist entry for guests (guest list, presale tickets, cards, passes).
• Provide wait times and monitor lines.
• Respond to guest inquiries and requests in a timely and professional manner.
• Perform opening and closing duties.
• Maintain a professional appearance and attitude.
• Foster a friendly, professional atmosphere for patrons and coworkers.
• Inform management of complaints or incidents.
• Identify intoxicated or disorderly guests and report to Security.
• Communicate professionally with Host Hotel/Casino management.

Skills

Guest services

Communication

Teamwork

Multitasking

Customer relations

Education

High School Diploma or hospitality degree

Tools

Windows Office

POS systems

Oracle knowledge

Job description

Part-time team members who meet the requirements are eligible for:

• State Applicable Time Off
• Pet Insurance
• 401(k) Retirement Program with Employer Match
• Employee Assistance Program
• TAO Savings Marketplace
• Employee Discounts and much more!

The Guestlist Moderator presents a positive first impression of the venue's friendliness, superior guest service, & high standards. Facilitates guest's entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison between promotions, VIP services, and guests. Work in an efficient and professional manner while maintaining a positive attitude. Keep informed of door/pricing/rule changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.)

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Welcoming guests to the venue in a warm & friendly manner

• Accurately manage reservations / assist all guests with entry to the venue (guest list, presale tickets, bar cards, Las Vegas Party Pass, tour groups, pass holders, invited groups, etc.)

• Provide wait times & monitor the lines

• Responds to guest’s inquiries & requests in a timely, friendly, & efficient manner

• Performs opening & closing duties

• Maintain a proper and professional appearance and attitude

• Maintain and promotes a friendly professional atmosphere for patrons and co-workers

• Attentive to all company related events and upcoming venues and changes

• Inform management of any complaints, comments, or incidents

• Familiarity with health & safety restrictions

• Helps fellow team members & other departments wherever necessary to maintain positive working relationships

• Remain alert for any suspicious persons or activities

• React professionally and rationally in emergency and pressure situations

• Identify intoxicated, disorderly, or insubordinate guests and reports them to Security

• Communicate professionally with all management from Host Hotel/Casino

• Constantly pays attention to surroundings and to customers

• Assist and/ or completes additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue Guest List / Ticket training.

EDUCATION/WORKING KNOWLEDGE:

• i.e. High School Diploma Required or equivalent / Bachelor's Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field

• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred

• 21+ years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate

• Must have good positive energy throughout the day

• Must be able to print legibly for Team Members, management, and guests to read

• Must be able to stand for extended periods of time

• Must be able to move quickly

• Must be able to push and lift up to 75 lbs. with or without assistance

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Exposure to cleaning materials

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

• Ability to maintain confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment