Guesthouse Hospitality Support Associate

Restoration Hardware; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A luxury home furnishings company is seeking a Guesthouse Hospitality Support Associate in New York to provide world-class service to guests. You'll be responsible for daily setup and breakdown, serving beverages, and answering guest requests. The ideal candidate will have 2+ years of service industry experience, proper alcohol certifications, and the ability to lift up to 50 pounds. This role requires evening and weekend availability, and you will benefit from working in a vibrant environment promoting excellent service.

Qualifications

• 2+ years experience in the service industry is preferred.
• Proper alcohol and food certifications specific to State Laws.
• Must be of legal age per state law to serve alcohol.

Responsibilities

• Set up and break down the service area daily.
• Provide food and beverages to guests.
• Answer guest requests and enter orders in the POS.

Skills

Customer service

Ability to lift up to 50 pounds

Knowledge of food and beverage preparation

Tools

Micros POS system

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.

The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Guesthouse Hospitality Support Associate to join our team in providing world-class service to guests while taking great care of our equipment and facilities.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Responsible for the daily setup and breakdown of the service area
• Provide perfectly poured coffee, tea, alcoholic, and non‑alcoholic beverages on the menu
• Answer calls & guest requests for in‑room service and enter orders in the POS accurately
• Run food and beverages to tables, guest rooms and rooftop deck while interacting with guests to ensure they feel welcomed
• Explaining to guests food and beverage items listed on the menu, including ingredients and methods of preparation
• Ensure the common areas, dining area and overall environment are presentable throughout the course of the day
• Answer guest questions with regards to the property, and connect guests with appropriate RH associates to assist with other services
• Additional responsibilities include restocking product, glassware, china, and syrups; cleaning and sanitizing the bar area; ringing in associate meals; maintaining beverage storage; and polishing glassware.

OUR REQUIREMENTS

• 2+ years experience in the service industry is preferred
• Proper alcohol and food certifications specific to State Laws
• Must be of legal age per state law to serve alcohol
• Willingness to work a flexible schedule, including weekends and holidays
• Experience with Micros or a similar POS system

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds
• Must be able to work standing and walking for extended periods of time
• This position requires working indoor and outdoor, in various climates